How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 30174
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

i can receive mail, but not send it. All info regarding code

This answer was rated:

i can receive mail, but not send it. All info regarding code etc. is in order (checked with the server people). I have Windows 7.
Thank you for your question, my name is Richard.

Can you tell me exactly which email service you are using please?

Is it Hotmail that you use via your internet Browser? Or Microsoft Outlook 2010 (or tell me the version please)

And exactly which error do you receive?

Customer: replied 3 years ago.

Hi Richard,


I use Microsoft Outlook and I use it via my Browser.

Thank you

So you go to ? in your browser?

And what is the exact error you get please Nancy?

thank you

Customer: replied 3 years ago.

No, I don't go through hotmail, I have an address that is connected to my telephone company, as I've had it for years, and don't want to change it. The error I get is: the server cannot be found

Thank you

Can I log on and look please?

It is easier.

Go to Click Me

Click the Orange Play button

Download and run the program and click Share

Give me the numbers at the top of the screen (eg: 456-789-123)

Thank you
Customer: replied 3 years ago.

Do I wait on this page? I don't see any room for reply on the one I just shared with you.

Yes, but run the program Nancy, and it will produce 9 numbers at the top of the screen.

Please give these to me.

Customer: replied 3 years ago.

Richard, I am going to give up and take this pc to a pc place. I don't think I can figure all this out, even with your patient help!


I have been very satisfied with your quick and also polite response, and therefore am happy to pay for the help.


Kind regards,


ok Nancy, but if I log on I can resolve this.

The outgoing server in Outlook is misconfigured, and this needs to be corrected, but I need to know the server that should be specified, which I could find on the computer.

If you wish to continue, let me know, else if you can Rate My Service that is appreciated.

Thank you

Richard and 2 other Microsoft Office Specialists are ready to help you