The file ID number is XXXXX
I did print preview and sorry to say that all the page numbers show up as 0 in that view as well. So I still don't have any idea on how to fix the problem.
I ran fix it, reset word, restarted computer, problem still there. On reopening the document the table of contents showed the correct page numbers but the footers still show 0 for all pages. I then tried print preview and noticed the TOC page numbers all changed to 4 but each page still 0. Any other ideas?
I went to help ran D & R it didn't come up with any issues, just reconfigured successfully. Then restart and problem still there. Its now past my bed time so I'll shut down now and look again in the morning at anything else you can come up with.
Richard, I have CCleaner already but downloaded it again anyway. Did registry scan and fix twice, no issues second time. Then restarted and followed your process. After entering sfc/scannow a Windows file protection message came: Please wait while Windows verifies that all protected Windows files are intact and in their original versions. The another message prompting me to put in the Windows XP CD. I ignored that and continued with your process. On restart the disk check occurred OK, but it didn't fix the problem. I repeated your process with the CD in the computer and waited until the Windows verification completed OK before entering chkdsk/f. On restart the disk check ran OK but sorry to say the problem is still there. Is it worth reinstalling Windows XP Pro from the original CD bearing in mind it is 2002 which is older than the version currently operating?
Windows used files from the disk during the verification process which didn't flag any further issue on completion so I am not convinced there is a problem with my operating system. I put the file on a USB stick and checked it on 2 different laptops and the same problem occurred. I think it is more likely that my version of Word (the laptops also had XP versions) is not dealing properly with the page numbering process on documents created with some other versions of Word (I don't have the problem with any documents I create myself). Can you tell me what version of Word you used to look at the document I sent you? I will see my computer repair shop guy tomorrow who is suggesting he install Word 2007 and see how that reads the document. With your permission, I'd like to try that before messing with Windows. Will that be OK? I'll let you know the result of course.
My repair man installed Office 2007 and that has resolved the issue. I can't give you a high rating because none of your suggestions fixed the problem. I will give you an OK rating just so you get paid for your efforts. In any case Just Answer took the money off me anyway prematurely which I consider very bad form so I don't think I would use them again for purely that reason. My interaction with you did indirectly motivate me to get the problem fixed, so thank you for your efforts.
I gave you an OK rating. Just Answer debited my credit card with the deposit initially and then the balance before I had given your rating. Unless they can give me a firm assurance they will amend their procedures to ensure in future that the balance is not debited until an OK or better rating has been given, I will not recommend them to any of my clients or associates.
The problem I asked you to fix turned out to be unfixable due to the difference in the algorithms for creating page numbers between Word XP and Word 2007. Working with 2007, I notice that you have the option of maintaining compatability with the previous version or not. Possibly that is the reason why some documents I was sent have the problem and others do not.