My name is James
Welcome to Just Answer
Do you have Publisher installed as part of Office 2010 ?
Do you have the disk ?
I have not the disk, but the .exe file and the key number
Can I remote on and have a look at the Problem
I can Send you a link to connect ?
Not at the moment, but could you tell me what it could be? Every time I open the program it asks me to activate my office, but I had never done that before and all things were going well up until yesterday. The program was working for more than one year.
Sounds like the Product is not activated , as such cant be used to create files
If you open Publisher Click File>Help On the Right hand side what dose it say about it Activation status
Yes, but how it could have been working for so long until yesterday?
Not Sure can you Open Publisher Click File>Help On the Right hand side what dose it say about it Activation status
Let see if that is the issue
But it was not activated before yesterday for the last year. How did it work correctly then?
Why was it not Activated? , Is it showing as Activated now ?
No, it seems not. But I had installed it with a full activated license. I do not see how it would not be activated.
Ok no problem
So now we know the issue is the Activation
Click File >Help >Change Product Key >enter your Key and let me know what happens
Could I install it again on my side, since it was uninstalled and you could connect on it at distance?
Can you wait for me about 15 minutes?
Once I installed it again, I will let you connect to me at distance. OK?
Yer no problem
Just send me a message when your ready
How much time I have to do it?