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Category: Microsoft Office
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Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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My Publisher 2010 can open files, but all the icons are greyed

Customer Question

My Publisher 2010 can open files, but all the icons are greyed out. Therefore, I cannot work in my document. What is the problem?
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  James K. replied 4 years ago.

Hello

 

My name is James

 

Welcome to Just Answer

 

Do you have Publisher installed as part of Office 2010 ?

 

Do you have the disk ?

 

Cheers James

 

Customer: replied 4 years ago.

I have not the disk, but the .exe file and the key number

Expert:  James K. replied 4 years ago.

Thanks

 

Can I remote on and have a look at the Problem

 

I can Send you a link to connect ?

 

 

Customer: replied 4 years ago.

Not at the moment, but could you tell me what it could be? Every time I open the program it asks me to activate my office, but I had never done that before and all things were going well up until yesterday. The program was working for more than one year.

Expert:  James K. replied 4 years ago.

Sounds like the Product is not activated , as such cant be used to create files

 

If you open Publisher Click File>Help On the Right hand side what dose it say about it Activation status

Customer: replied 4 years ago.

Yes, but how it could have been working for so long until yesterday?

Expert:  James K. replied 4 years ago.

Not Sure can you Open Publisher Click File>Help On the Right hand side what dose it say about it Activation status

 

Let see if that is the issue

 

 

Customer: replied 4 years ago.

But it was not activated before yesterday for the last year. How did it work correctly then?

Expert:  James K. replied 4 years ago.

Why was it not Activated? , Is it showing as Activated now ?

 

Customer: replied 4 years ago.

No, it seems not. But I had installed it with a full activated license. I do not see how it would not be activated.


 

Expert:  James K. replied 4 years ago.

Ok no problem

 

So now we know the issue is the Activation

 

Click File >Help >Change Product Key >enter your Key and let me know what happens

Customer: replied 4 years ago.

Could I install it again on my side, since it was uninstalled and you could connect on it at distance?

Customer: replied 4 years ago.

Can you wait for me about 15 minutes?

Customer: replied 4 years ago.

Once I installed it again, I will let you connect to me at distance. OK?

Expert:  James K. replied 4 years ago.

Yer no problem

 

Just send me a message when your ready

Customer: replied 4 years ago.

How much time I have to do it?

Expert:  James K. replied 4 years ago.
As long as you wish , just come back when your ready to carry on

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