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Ask Ansh P. Your Own Question

Ansh P.
Ansh P., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8148
Experience:  Computer Science Engineer with 10 years experience in MS Office (All Versions).
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ra-614

Customer Question

I PURCHASED OFFICE HOME AND STUDENT 2013 FROM MICROSOFT STORE (ORDER #10010986541),BUT WAS UNABLE ,TO DOWNLOAD,"REDEEM FAILED "KEEPS ,APPEARING,ALTHOUGH,I DID NOT ONCE ENTER MY PRODUCT KEY.
PLEASE ADVISE URGENTLY.
KIND REGARDS
HARISH SEEGOBIN
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Ansh P. replied 3 years ago.

JATechSpecialis :

Hi and Welcome to JustAnswer.com

JATechSpecialis :

I will help you with the issue

JATechSpecialis :

Let me know once ready to chat.

JACUSTOMER-x41244br- :

please answer by email,i wish to know what to do to download something i have already paid for,that is office 2013 home.i have tried installing,but each time "redeem failed",appears,although,i have never typed the product key.

JATechSpecialis :

Ok, I can connect to your computer and install the software for you

JATechSpecialis :

Would you like that?

JACUSTOMER-x41244br- :

yes,i would appreciate that,but i am in Mauritius,(GMT 4 + ),so how do we organise that,please


 

JACUSTOMER-x41244br- :

Maybe you should give me a precise time..please let me know

JACUSTOMER-x41244br- :

Regards

JACUSTOMER-x41244br- :

Harish

JACUSTOMER-x41244br- :

i have managed to solve my problem,myself,so i expect the charge,to be cancelled.