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Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 33920
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Im downloading office 365 and it has stopped streaming yet

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I'm downloading office 365 and it has stopped streaming yet when I go on my documents it seems to have installed except when I bring up a new page. How can I get it to complete the download?
Thank you for your question, my name is Richard.

This can be caused by your Temporary Cache.

Can you please restart the computer. Than click Start, type in

%temp% and press enter.

Delete all files and Folders listed there, skipping any Files windows complains are in use.

Once done, restart the computer than try to download and install.

If you still have the problem, please let me know so I can assist you further.

Thank you
Customer: replied 4 years ago.

I have windows 8 so no start key. Do I just type the temp code in?


Also where will I find the file to download it again?


For Windows 8, press windows Key + R and type it in there

Where did you download it originally from Jane?

Customer: replied 4 years ago.

Thank you Richard for your reply


I bought the download from academic expressware and then followed these two links:


The second link below was to confirm my academic status and then it took me to the Microsoft site to begin the download


Does this offer you any clues?

yes, you can download it from here

Click Me

Use the Trial Version, and enter the product key you purchased Jane to make it a full version.

Let me know how you go please
Customer: replied 4 years ago.

Thank you . One last question. How do I get back to you to give you my rating? Will the website navigate me back to this page once I go back on. Probably a daft question

No it will not Jane.

You need to come back to this web page to provide a rating or a reply (if you have problems).

The easiest is to add this page to your favorites by pressing CTRL+D

Richard and 4 other Microsoft Office Specialists are ready to help you
Customer: replied 4 years ago.

Ok Great. Thank you for your help. I'll let you know how it goes

Thank you Jane
Customer: replied 4 years ago.

Success!! Thank you so much. I didn't have to reinstall it in the end. It was one of the files I had to skip as it was still running and then it just asked for permission to finish the install and it was done very quickly.


I am definitely a very satisfied customer. Thank you



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