How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nick H. Your Own Question

Nick H.
Nick H., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8276
Experience:  MS Office 2003, 2007, 2010, Lotus Notes 6.5, 8.5
Type Your Microsoft Office Question Here...
Nick H. is online now
A new question is answered every 9 seconds

why does my microsoft office 2013 keep shutting down

This answer was rated:

why does my microsoft office 2013 keep shutting down

Hi and welcomed to,

My name isXXXXX will assist you with your issues.

Do you have the Office Disc?
Customer: replied 3 years ago.


Thanks Jill.

IMPORTANT: Before we work on this question, please bookmark this page in case we got cut off, for revisits, and for reference. Windows: Press Ctrl + D to save to Favorites. You can come back by going back to Favorites/Bookmarks and click on the saved link.

On your computer, please go to Control Panel->System. What Windows is your computer running on?

Is this the first time you install Microsoft Office?
Customer: replied 3 years ago.

windows 7 premium

Yes I only had the introductory one on my computer word starter


Thanks for your info and reply.

Please go to START and type Programs and Features and press Enter. On this list, look for Microsoft. What do you have?

Microsoft Office 2003 and Microsoft Word Starter?


If you want, I can remove into your computer and work on this issue.

Customer: replied 3 years ago.

no microsoft office 2003 cannot see word starter

there are a few microsoft visual C++2008 redistributable x869.0.3

microsoft net framework

" office 2010

" Home and student 2013

" office starter 2010

" silverligh


Thanks so much Jill.

You said that you try to open 2013. Seems like your computer have more office. Please first uninstall in order.

Select Home and Student 2013 and select Uninstall.
When done, select Office 2013 and select Uninstall.
Then select Office Starter 2010 and select Uninstall.

After all 3 are uninstalled, reboot your computer. Then run the Office 2013 disc and install it. After installed, run and see if you will be able to use Office 2013.


IMPORTANT: Please remember that I am not getting credit until you rate my answer 3 rating or higher. You are rating my service, not site-issues or the outcome/nature of this question.


Please let me know if this answer will work out. If does not work or you have any questions or concerns, do not rate my answer yet! Reply to me by clicking on the Reply to Expert button so we can continue to work on this issue.


If my answer worked, please rate my service so I can get credit for my time. Tips and bonus are VERY APPRECIATED!


Thank you!



Nick H. and 2 other Microsoft Office Specialists are ready to help you

Related Microsoft Office Questions