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Nick H.
Nick H., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8220
Experience:  MS Office 2003, 2007, 2010, Lotus Notes 6.5, 8.5
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why does my microsoft office 2013 keep shutting down

Resolved Question:

why does my microsoft office 2013 keep shutting down

Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Nick H. replied 1 year ago.
Hi and welcomed to JustAnswer.com,

My name isXXXXX will assist you with your issues.

Do you have the Office Disc?
Customer: replied 1 year ago.


yes

Expert:  Nick H. replied 1 year ago.
Thanks Jill.

IMPORTANT: Before we work on this question, please bookmark this page in case we got cut off, for revisits, and for reference. Windows: Press Ctrl + D to save to Favorites. You can come back by going back to Favorites/Bookmarks and click on the saved link.

On your computer, please go to Control Panel->System. What Windows is your computer running on?

Is this the first time you install Microsoft Office?
Customer: replied 1 year ago.


windows 7 premium


Yes I only had the introductory one on my computer word starter

Expert:  Nick H. replied 1 year ago.

Jill,

Thanks for your info and reply.

Please go to START and type Programs and Features and press Enter. On this list, look for Microsoft. What do you have?

Microsoft Office 2003 and Microsoft Word Starter?

 

If you want, I can remove into your computer and work on this issue.

Customer: replied 1 year ago.


no microsoft office 2003 cannot see word starter


there are a few microsoft visual C++2008 redistributable x869.0.3


microsoft net framework


" office 2010


" Home and student 2013


" office starter 2010


" silverligh


 

Expert:  Nick H. replied 1 year ago.
Thanks so much Jill.

You said that you try to open 2013. Seems like your computer have more office. Please first uninstall in order.

Select Home and Student 2013 and select Uninstall.
When done, select Office 2013 and select Uninstall.
Then select Office Starter 2010 and select Uninstall.

After all 3 are uninstalled, reboot your computer. Then run the Office 2013 disc and install it. After installed, run and see if you will be able to use Office 2013.

----------------------------------------------

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Thank you!

 

Nick

Nick H., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8220
Experience: MS Office 2003, 2007, 2010, Lotus Notes 6.5, 8.5
Nick H. and 4 other Microsoft Office Specialists are ready to help you

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