Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.
Please let me know when you are ready.
May I know the version you have purchased? Is it Microsoft Office Home and Business?
office home and student 2010
I would suggest you download and install the trial version. Then, activate the trial version to full version using the product key.
What will downloading the trial version do apposed to downloading seperate< will it cost more also
It will not cost you more.
You have the product key with you. Right?
yes i hab
i have the key yes
Please go to the link below, click try it free under Office Home and Student 2010.
where will i be able to download trial from
Please go to the link I have given, click try it free under Office Home and Student 2010.
Then, click Try free for 60 days.
i have tried once before to download and i have not been successful in downloading
Provide your Live or hotmail user id and password.
Please try downloading the trial version.
If you are unable to download the trial version too, please use a different computer and download it.
what happens if i am unable to do this?
Please use a different computer with good speed internet.
i have no other computer only my laptop
I would suggest you download it from anywhere else, where you get good internet speed.
where may this be
Anywhere, like an internet cafe or your friend's computer.
It also says when i try n download publisher that it can not be verified? what does that mean
Is it after downloading the software?
its saying this part way through< when i then click on run it says installation failled
Please save the file and only after the download, run it.
it says the installation of this package has failled and thats as far as i have got
That means, you have not properly downloaded it.
it does not give me a save option
I would suggest you download the trial version from the link I have given.
You are using internet connection with good speed. RIght?
I am not sure what speed this is? how would i know
Are you using a high speed connection like DSL?
i have no idea?
Could you please try downloading the trial version?
i am trying now but is very slow
the screen does not seem to be doing much its just showing !
Please wait till it downloads.
do you know how long this normally takes
It will take some time, but not more than 30 minutes.
its displaying 5 hrs 4min left to download?
its diplaying 5hrs 4mins to download?
If so, the speed is too low, that is why you are experiencing with the download.
How much percent?
it keeps changing to 1 day s , 2 days to download?
it just says 15% to the right
is there something on my computer which is slowing the process down?
If it takes that much time, the download will not do properly, and you will not be able to install it.
I do not think so.
what do you suggest that I do?
I would suggest you go to an internet library, or anywhere else with good internet speed.
Download the file, save it to a CD or USB drive.
Then, install it on your computer.
i do not know what else to do< i am not able to use another computer
You will not be able to download the file on your computer with the speed that you have.
Are you able to get help from your friend, or any nearby technician in order to get the software downloaded from a different place?
is there nothing else i can try
Otherwise, you have to order Microsoft Office CD, and not the product key.
does that mean i will need to pay out again
From where did you purchase the product key?
Argos and it is non returnable
If so, you will not be able to get the CD.
However, I would suggest you Microsoft, inform the issue and ask for a CD or trial CD.
how do i go about that?
Please wait a minute, so that I can provide you the contact information.
You may contact them at 0800(NNN) NNN-NNNN
Please wait a minute.
You have purchased it from UK. Right?
Please contact Microsoft at 0844(NNN) NNN-NNNN
Inform them that you have purchased the product key, but unable to download it because of some issues.
Ask them for a installation disc.
They will tell you to try the trial version.
Inform that you have tried everything, but unable to download it because of the internet connection.
Contact them at 0844(NNN) NNN-NNNN
There is a chance to get the CD, but not 100%.
also this is what the speed of my brodband is showing < is this slow
Slow, but not at all.'
However, the download is a big file and need more time to download this.
You may wait the whole day in order to get it downloaded.
Install it only after the download.
If you are unable to download it, try contacting Microsoft and ask for a CD.
If that does not work, try downloading it from anywhere else.
We cannot do anymore, because that id the only options available for you.
Do you have any questions?
no questions , but thankyou
I have tried to help you with the options we have.
Since the connection speed is low, you will not be anble to download it properly.