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Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 3558
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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Hi I have purchased yesterday a product key for microsoft office

Resolved Question:

Hi I have purchased yesterday a product key for microsoft office 2010, I am having real trouble getting it to download as it is taking so long.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Shefin replied 1 year ago.

Shefin :

Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.

Shefin :

Please let me know when you are ready.

Customer:

Hi ready

Shefin :

May I know the version you have purchased? Is it Microsoft Office Home and Business?

Customer:

office home and student 2010

Shefin :

I would suggest you download and install the trial version. Then, activate the trial version to full version using the product key.

Customer:

What will downloading the trial version do apposed to downloading seperate< will it cost more also

Shefin :

It will not cost you more.

Shefin :

You have the product key with you. Right?

Customer:

yes i hab

Customer:

i have the key yes

Shefin :

Please go to the link below, click try it free under Office Home and Student 2010.

Customer:

where will i be able to download trial from

Shefin :

Please go to the link I have given, click try it free under Office Home and Student 2010.

Shefin :

Then, click Try free for 60 days.

Customer:

i have tried once before to download and i have not been successful in downloading

Shefin :

Provide your Live or hotmail user id and password.

Shefin :

Please try downloading the trial version.

Shefin :

If you are unable to download the trial version too, please use a different computer and download it.

Customer:

what happens if i am unable to do this?

Shefin :

If you are unable to download the trial version too, please use a different computer and download it.

Shefin :

Please use a different computer with good speed internet.

Customer:

i have no other computer only my laptop

Shefin :

I would suggest you download it from anywhere else, where you get good internet speed.

Customer:

where may this be

Shefin :

Anywhere, like an internet cafe or your friend's computer.

Customer:

It also says when i try n download publisher that it can not be verified? what does that mean

Shefin :

Is it after downloading the software?

Customer:

its saying this part way through< when i then click on run it says installation failled

Shefin :

Please save the file and only after the download, run it.

Customer:

it says the installation of this package has failled and thats as far as i have got

Shefin :

That means, you have not properly downloaded it.

Customer:

it does not give me a save option

Shefin :

I would suggest you download the trial version from the link I have given.

Shefin :

You are using internet connection with good speed. RIght?

Customer:

I am not sure what speed this is? how would i know

Shefin :

Are you using a high speed connection like DSL?

Shefin :

Or broadband?

Customer:

i have no idea?

Shefin :

Could you please try downloading the trial version?

Customer:

i am trying now but is very slow

Shefin :

Okay.

Customer:

the screen does not seem to be doing much its just showing !

Customer:

15%

Shefin :

Okay.

Shefin :

Please wait till it downloads.

Customer:

do you know how long this normally takes

Shefin :

It will take some time, but not more than 30 minutes.

Customer:

its displaying 5 hrs 4min left to download?

Customer:

its diplaying 5hrs 4mins to download?

Shefin :

If so, the speed is too low, that is why you are experiencing with the download.

Shefin :

How much percent?

Customer:

it keeps changing to 1 day s , 2 days to download?

Customer:

it just says 15% to the right

Customer:

is there something on my computer which is slowing the process down?

Shefin :

If it takes that much time, the download will not do properly, and you will not be able to install it.

Shefin :

I do not think so.

Customer:

what do you suggest that I do?

Shefin :

I would suggest you go to an internet library, or anywhere else with good internet speed.

Shefin :

Download the file, save it to a CD or USB drive.

Shefin :

Then, install it on your computer.

Customer:

i do not know what else to do< i am not able to use another computer

Shefin :

You will not be able to download the file on your computer with the speed that you have.

Shefin :

Are you able to get help from your friend, or any nearby technician in order to get the software downloaded from a different place?

Customer:

is there nothing else i can try

Shefin :

Otherwise, you have to order Microsoft Office CD, and not the product key.

Customer:

does that mean i will need to pay out again

Shefin :

From where did you purchase the product key?

Customer:

Argos and it is non returnable

Shefin :

If so, you will not be able to get the CD.

Shefin :

However, I would suggest you Microsoft, inform the issue and ask for a CD or trial CD.

Customer:

how do i go about that?

Shefin :

Please wait a minute, so that I can provide you the contact information.

Shefin :

You may contact them at 0800(NNN) NNN-NNNN

Shefin :

Please wait a minute.

Shefin :

You have purchased it from UK. Right?

Customer:

yes

Shefin :

Please contact Microsoft at 0844(NNN) NNN-NNNN

Shefin :

Inform them that you have purchased the product key, but unable to download it because of some issues.

Shefin :

Ask them for a installation disc.

Shefin :

They will tell you to try the trial version.

Shefin :

Inform that you have tried everything, but unable to download it because of the internet connection.

Shefin :

Contact them at 0844(NNN) NNN-NNNN

Shefin :

There is a chance to get the CD, but not 100%.

Customer:






234 kbps (29.3kB/s)1477 kbps (185kB/s)

also this is what the speed of my brodband is showing < is this slow

Shefin :

Slow, but not at all.'

Shefin :

However, the download is a big file and need more time to download this.

Shefin :

You may wait the whole day in order to get it downloaded.

Shefin :

Install it only after the download.

Shefin :

If you are unable to download it, try contacting Microsoft and ask for a CD.

Shefin :

If that does not work, try downloading it from anywhere else.

Shefin :

We cannot do anymore, because that id the only options available for you.

Shefin :

Do you have any questions?

Customer:

no questions , but thankyou

Shefin :
If I have done anything wrong, please forgive me.
Shefin :

I have tried to help you with the options we have.

Shefin :

Since the connection speed is low, you will not be anble to download it properly.

Shefin :
Please do not Rate my answer with POOR or BAD.
Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 3558
Experience: Working as Tech support specialist with a world famous computer manufacturer
Shefin and 4 other Microsoft Office Specialists are ready to help you

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