Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, my name is XXXXX XXXXX I'll be happy to help you today!
First let me make sure you understand that we are not Microsoft or Amazon, but however a third party tech support company that specializes in helping solve tech issues
That being said, I may be able to help!
If you're interested I have an idea of how we may be able to get this activated
But what I cannot do is supply you with a new key
I think there is a possibility yours may be ok though
my windows is right out of the Microsoft box. I don't understand why it wouldn't work.
Sometimes Windows has trouble activating via the internet
But there is another option
what is that?
You see the Windows key on your keyboard? Hit that and the letter "R" at the same time to bring up the run box
In the run box type
This will bring up a command prompt
Let me know when you got that
I have the prompt
There is a space beetween the letters and the 4
ok type in this
You should get a new window
In the drop down box select United States
Then hit next
Ok I'll try
You will see a Window with a phone number
Call that number. It will be automated. Thats a lot of numbers and you wioll have to enter all of them and then type in the huge number it gives you
But it should work. Ill stand by to make sure!
Let me know!
Okay it says that that key only works for upgrades, not a clean installation
Thats teh problem then
You have the wrong key version
I did install it on a new hard drive, cause the old one died.
Atleast now you know
Do you have a Windows 7 disk by chance?
Ok How about this
I was running XP
Well nevermind that wouldnt work. Youd need a Win7 key
well do you have THAT disk
If you install an older version and then upgrade it should activate fine
I have 3 of them and I don't know which one was on the old hard drive.
My thought is that it shouldnt matter
Should I just buy a new key from them? If, so, how?
Well that is certainly a possibility too
Let me see if I can get you a link
Sorry a bit longer
All of the versions are upgrade
Its taking me a moment to even find the full version
Ok so it looks like youll have two options
1: Install Windows XP (dont even worry about Activating it) and THEN Windows 8
2: Buy a full version of Windows 8. Youd have to order the disk. I found one here
You could order it, open it up and just enter the key
You wouldnt have to install from THAT disk
I already installed this
I understand. If you dont want to go through the hassle of a reinstall, Id just order the disk, let Windows 8 stay on the trial mode until it gets in, and then enter the key
ok. that's what I have to do. Will the one I installed quit working?
No, you can keep it as is. Just open the package and grab the key out of the new one
Thats all youll need to do
No problem! Just let me know if you need anything else
Otherwise please remember to rate!
Ok, I'll rate you EXCELLENT!