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ChrisC
ChrisC, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 1882
Experience:  15 years as a professional computer technician.
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My copy of Windows 8 Pro wont activate when I type in the

This answer was rated:

My copy of Windows 8 Pro won't activate when I type in the product key that came with it.

I bought it from Amazon.com and I received it Nov 1, 2012. Just installed it (two days ago). I don't know how to fix this problem.

The Product key is "8M9BK-Q2G7N-67H2F-GBKJW-J8CKV"

I would like a new product key, if that's possible (one that will work, of course). If I have to pay extra, that's fine. I just want it to work.

Thanks.

ChrisC :

Hi, my name is XXXXX XXXXX I'll be happy to help you today!

ChrisC :

First let me make sure you understand that we are not Microsoft or Amazon, but however a third party tech support company that specializes in helping solve tech issues

ChrisC :

That being said, I may be able to help!

ChrisC :

If you're interested I have an idea of how we may be able to get this activated

ChrisC :

But what I cannot do is supply you with a new key

ChrisC :

I think there is a possibility yours may be ok though

Customer:

my windows is right out of the Microsoft box. I don't understand why it wouldn't work.

ChrisC :

Sometimes Windows has trouble activating via the internet

ChrisC :

But there is another option

Customer:

what is that?

ChrisC :

You see the Windows key on your keyboard? Hit that and the letter "R" at the same time to bring up the run box

ChrisC :

In the run box type

ChrisC :

CMD

ChrisC :

This will bring up a command prompt

ChrisC :

Let me know when you got that

Customer:

okayrnd

Customer:

I have the prompt

ChrisC :

slui 4

ChrisC :

There is a space beetween the letters and the 4

ChrisC :

ok type in this

ChrisC :

You should get a new window

ChrisC :

In the drop down box select United States

ChrisC :

Then hit next

Customer:

Ok I'll try

ChrisC :

You will see a Window with a phone number

ChrisC :

Call that number. It will be automated. Thats a lot of numbers and you wioll have to enter all of them and then type in the huge number it gives you

ChrisC :

But it should work. Ill stand by to make sure!

ChrisC :

Let me know!

Customer:

Okay it says that that key only works for upgrades, not a clean installation

ChrisC :

Thats teh problem then

ChrisC :

You have the wrong key version

Customer:

I did install it on a new hard drive, cause the old one died.

ChrisC :

Atleast now you know

ChrisC :

Do you have a Windows 7 disk by chance?

Customer:

No.

ChrisC :

Ok How about this

Customer:

I was running XP

ChrisC :

Well nevermind that wouldnt work. Youd need a Win7 key

ChrisC :

Oh

ChrisC :

well do you have THAT disk

ChrisC :

If you install an older version and then upgrade it should activate fine

Customer:

I have 3 of them and I don't know which one was on the old hard drive.

ChrisC :

My thought is that it shouldnt matter

Customer:

Should I just buy a new key from them? If, so, how?

ChrisC :

Well that is certainly a possibility too

ChrisC :

Let me see if I can get you a link

Customer:

OK

ChrisC :

Sorry a bit longer

ChrisC :

All of the versions are upgrade

Customer:

ok

ChrisC :

Its taking me a moment to even find the full version

Customer:

ok

ChrisC :

Ok so it looks like youll have two options

Customer:

ok

ChrisC :

1: Install Windows XP (dont even worry about Activating it) and THEN Windows 8

Customer:

Or?

ChrisC :

2: Buy a full version of Windows 8. Youd have to order the disk. I found one here

ChrisC :

You could order it, open it up and just enter the key

ChrisC :

You wouldnt have to install from THAT disk

Customer:

I already installed this

ChrisC :

I understand. If you dont want to go through the hassle of a reinstall, Id just order the disk, let Windows 8 stay on the trial mode until it gets in, and then enter the key

Customer:

ok. that's what I have to do. Will the one I installed quit working?

ChrisC :

No, you can keep it as is. Just open the package and grab the key out of the new one

ChrisC :

Thats all youll need to do

Customer:

Ok, thanks

ChrisC :

No problem! Just let me know if you need anything else

ChrisC :

Otherwise please remember to rate!

Customer:

Ok, I'll rate you EXCELLENT!

ChrisC :

Thank you!

ChrisC and 4 other Microsoft Office Specialists are ready to help you

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