Hi, I will assist with this issue,
Did you go to File Tab->Options->Addins”.
restart outlook/computer as needed.
If needed, see more details below (scroll down):http://itshi-tech.blogspot.com/2012/05/pdfmaker-is-missingunavailable-office.html
For archiving emails with pdf, please see the video at http://acrobatusers.com/tutorials/how-convert-outlook-email-pdf (it's for acrobat x/10, but is similar with version 9)
written steps: http://help.adobe.com/en_US/acrobat/pro/using/WS9C160D36-D4E6-4ac5-B27E-48E2FF6CDE52.w.html
Also, please check if you are able to print anything else to pdf file, such as Word documents or web pages, etc.
Please let me know if there is still any issue, thank you,
I did what you originally suggested, and it won't activate. I know how to convert outlook emails to pdf once I get the add-in activated.
Sorry, did you restart the computer? Can you click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, and check? If that still does not work, can you uninstall/reinstall Adobe Acrobat?
I really don't know when the problem started happening, and I really don't want to restore my computer to over an year ago. I am attempting to repair acrobat right now.
oh sorry, you cannot restore that far anyway. OK, repair acrobat, if it still does not work, uninstall adobe acrobat and reader, then restart the computer and reinstal it.
Will do - it will be awhile - it looks that reconfiguring will take about 30 minutes. I will get back to you.
OK, please take your time. Thank you,
Well none of that worked - any other ideas?
Sorry, so you did uninstall/reinstall adobe acrobat? Can you try to disable/enable pdf add-in again? Can you check if you are able to print anything else to pdf file, such as Word documents or web pages, etc.?
Yes. I did On the Com Add-in manager, there is a message under "Load behavior" that say "Not loaded, a runtime error occurred during the loading of the Com Add in. And yes I can print anything else to PDF files including single emails. But I want to create a porfolio of an outlook file, which I could do, and now I can't.
Sorry, let's try to uninstall another way: download and install the Revo Uninstaller program at http://www.revouninstaller.com/start_freeware_download.html , then open it, and select Adobe Acrobat, then click on Uninstall , then select the Advanced option , then select all whenever prompted, and delete and confirm , then restart the computer, and reinstall acrobat and check.
Ok - did it - now the plug in is disabled. There obviously isn't any fix that youve suggested.
Sorry, so you've reinstalled again, but it did not work. Let me open the issue to other Professionals. Thank you,
I'm a moderator for this topic. I've been working hard to find a Professional to assist you with your Microsoft , but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
I really needed to get this resolved today. Since it apparently is not possible, I would like to cancel this question until later in the month. I will not have access to my computer for several days, so I am assuming that I can reopen the dialog at a later date under a new question.
Thank you for your continued patience. We will continue the search for a Professional for you.
Hi there my name is XXXXX XXXXX I'm here to assist you.
I'm sorry that you didn't have much success with the prior professional. I did some digging around and found out that Outlook 2010 is not compatible with Acrobat 9 for the purpose that you are describing (see: http://www.brucebnews.com/2011/07/saving-email-in-an-acrobat-portfolio/) I suspect that it was working before you upgraded to Outlook 2010 correct? You will need Acrobat X or later for full support of your Outlook portfolio.
"Here are some of the real world considerations.
I hope that clarifies things. I would recommend downloading a 30-day full trial of Acrobat XI to see if that resolves your issue (http://www.adobe.com/go/tryacrobatpro/)
Let me know if that helps and if you have further questions,