How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
20304743
Type Your Microsoft Office Question Here...
James K. is online now
A new question is answered every 9 seconds

ms word keeps crashing

This answer was rated:

ms word keeps crashing
Hello

My name is James

Welcome to Just Answer

What version of Word is this 2003/2007/2010

Dose it open > do you get any error messages ?

Do the other office programs work ok ?
Customer: replied 4 years ago.

2007


It opens okay and as I am working it crashes and a MS Word has stopped working box appears and the system goes into recovery mode


 

Customer: replied 4 years ago.

2007


It opens okay but as I work on a document it crashes and box saying MSWord has stopped working appears and then system goes tp document recovery

Thanks

Is this with Every document ?
Customer: replied 4 years ago.

I think so - I've only been working on one recently but it's a long one ...

Can you try another doc please and then let me know
Customer: replied 4 years ago.

The problem is that it takes a few minutes to happen - I'll open another one and see what happens - but it maybe that nothing happens for ages or on;y when I work on document

Ok let me know
Customer: replied 4 years ago.

Opened another word document - nothing yet but it can take a fair while before word crashes. It doesn't happen straight away - maybe 10 minutes

Ok no problem I will be here
Customer: replied 4 years ago.

It happens unpredictably - the document has to be open obviously but it doesn't seem to need to be connected with the document being worked on

We just need to Establish , if it only happens on this Doc , they Fact you mentioned its a large Doc - we need to test so leave another doc open and see if it crashed
Customer: replied 4 years ago.

I've left a much smaller document open to test and that just crashed too - it takes time but it has happened with both documents I have open now

Perfect thanks

 

Have you run the Office repair from the control Panel?

Customer: replied 4 years ago.

Can't see one

Ok

 

Please do this and Let me know

 

Close any open Office Programs

 

Click Start >Control Panel > Programs and features >Uninstall a Program

 

Find Office 2007 in the List, Highlight and click Change at the top

 

When then Opens Select Repair and let it run

Customer: replied 4 years ago.

Nope - no link headed 'programs and features' There is -uninstal programs' - IOBit Information Technology but when I open it there is no link to MS Word

Customer: replied 4 years ago.

Did you get last reply? Hello!?

Customer: replied 4 years ago.

I keep responding to this but no reply.

i have now click uninstal a program and the list will load
Customer: replied 4 years ago.

Yes - but list doesn't include ms word

Customer: replied 4 years ago.

This is useless. Am I supposed tp pay for this?

Its Ms Office 2007 Your looking for as per my Instructions

 

Click Start >Control Panel > >Uninstall a Program

 

Find Office 2007 in the List, Highlight and click Change at the top

 

When then Opens Select Repair and let it run

Customer: replied 4 years ago.

The control panel doesn't have uninstal a programme

Yes it 100% dose

 

Would y you like me to Remote on and show you

 

Customer: replied 4 years ago.

help yourself

http://67.192.95.188:8040/?Session=a914620d-9fde-4372-b079-0bad95c86d4f&SUPPORT=NET

 

Click the Link then agree and then Run /OK/Yes when asked

 

Come back when the Repair is fineshed and let me know
Customer: replied 4 years ago.

Okay - very slow. About 2/3 done

Customer: replied 4 years ago.

Well the repair programme has run. I'll check that word docs don't crash. Thanks for that. The link to repair was less than obvious!

Ok no problem

 

Check it out

 

Now please rate my Service with the Smiley faces and Submit

 

Come back any problems

James K. and 2 other Microsoft Office Specialists are ready to help you