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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6084
Experience:  Technical Director of IT Company
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ms word keeps crashing

Resolved Question:

ms word keeps crashing
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  James K. replied 1 year ago.
Hello

My name is James

Welcome to Just Answer

What version of Word is this 2003/2007/2010

Dose it open > do you get any error messages ?

Do the other office programs work ok ?
Customer: replied 1 year ago.

2007


It opens okay and as I am working it crashes and a MS Word has stopped working box appears and the system goes into recovery mode


 

Customer: replied 1 year ago.

2007


It opens okay but as I work on a document it crashes and box saying MSWord has stopped working appears and then system goes tp document recovery

Expert:  James K. replied 1 year ago.
Thanks

Is this with Every document ?
Customer: replied 1 year ago.

I think so - I've only been working on one recently but it's a long one ...

Expert:  James K. replied 1 year ago.
Can you try another doc please and then let me know
Customer: replied 1 year ago.

The problem is that it takes a few minutes to happen - I'll open another one and see what happens - but it maybe that nothing happens for ages or on;y when I work on document

Expert:  James K. replied 1 year ago.
Ok let me know
Customer: replied 1 year ago.

Opened another word document - nothing yet but it can take a fair while before word crashes. It doesn't happen straight away - maybe 10 minutes

Expert:  James K. replied 1 year ago.
Ok no problem I will be here
Customer: replied 1 year ago.

It happens unpredictably - the document has to be open obviously but it doesn't seem to need to be connected with the document being worked on

Expert:  James K. replied 1 year ago.
We just need to Establish , if it only happens on this Doc , they Fact you mentioned its a large Doc - we need to test so leave another doc open and see if it crashed
Customer: replied 1 year ago.

I've left a much smaller document open to test and that just crashed too - it takes time but it has happened with both documents I have open now

Expert:  James K. replied 1 year ago.

Perfect thanks

 

Have you run the Office repair from the control Panel?

Customer: replied 1 year ago.

Can't see one

Expert:  James K. replied 1 year ago.

Ok

 

Please do this and Let me know

 

Close any open Office Programs

 

Click Start >Control Panel > Programs and features >Uninstall a Program

 

Find Office 2007 in the List, Highlight and click Change at the top

 

When then Opens Select Repair and let it run

Customer: replied 1 year ago.

Nope - no link headed 'programs and features' There is -uninstal programs' - IOBit Information Technology but when I open it there is no link to MS Word

Customer: replied 1 year ago.

Did you get last reply? Hello!?

Customer: replied 1 year ago.

I keep responding to this but no reply.

Expert:  James K. replied 1 year ago.
i have now click uninstal a program and the list will load
Customer: replied 1 year ago.

Yes - but list doesn't include ms word

Customer: replied 1 year ago.

This is useless. Am I supposed tp pay for this?

Expert:  James K. replied 1 year ago.

Its Ms Office 2007 Your looking for as per my Instructions

 

Click Start >Control Panel > >Uninstall a Program

 

Find Office 2007 in the List, Highlight and click Change at the top

 

When then Opens Select Repair and let it run

Customer: replied 1 year ago.

The control panel doesn't have uninstal a programme

Expert:  James K. replied 1 year ago.

Yes it 100% dose

 

Would y you like me to Remote on and show you

 

Customer: replied 1 year ago.

help yourself

Expert:  James K. replied 1 year ago.

http://67.192.95.188:8040/?Session=a914620d-9fde-4372-b079-0bad95c86d4f&SUPPORT=NET

 

Click the Link then agree and then Run /OK/Yes when asked

 

Expert:  James K. replied 1 year ago.
Come back when the Repair is fineshed and let me know
Customer: replied 1 year ago.

Okay - very slow. About 2/3 done

Customer: replied 1 year ago.

Well the repair programme has run. I'll check that word docs don't crash. Thanks for that. The link to repair was less than obvious!

Expert:  James K. replied 1 year ago.

Ok no problem

 

Check it out

 

Now please rate my Service with the Smiley faces and Submit

 

Come back any problems

James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6084
Experience: Technical Director of IT Company
James K. and 3 other Microsoft Office Specialists are ready to help you

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