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John D
John D, Bachelor's Degree
Category: Microsoft Office
Satisfied Customers: 9659
Experience:  Bachelor of Science - Engineering Consultant
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I have used Microsoft Word on a Mac for many years. I have

Customer Question

I have used Microsoft Word on a Mac for many years. I have a database that is a table in Word of about 1700 rows. For the past few months, when I load the file, select a column, or sort on a column, it takes many seconds to do each operation. Formerly these actions happened almost immediately.

Is this likely the program or my computer?
XXX@XXXXXX.XXX
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  John D replied 1 year ago.

Hi,

 

It could be a corrupted file. You can easily find out if the issue is with the file itself or your system by creating a table in a new file and trying to sort that table. If sorts ok then the problem is in the other file

 

You can also send me the file and I can check it for you if you like

 

 

 

Customer: replied 1 year ago.

If you could check the file that would be great. Where do I send it?


 


Caryl

Expert:  John D replied 1 year ago.

Sure

 

Please go to http://www.wikisend.com/ and upload the file using the Browse button (no need to signup) then copy the "File ID" number (or the download link) that you will be given and paste it here in your reply.

 

If the file has sensitive information let me know before you upload it

 

Customer: replied 1 year ago.

I have uploaded the file - ID#128248. The data is not sensitive.


 


Caryl

Expert:  John D replied 1 year ago.

Got it, thanks

 

Caryl, I tested sorting the entire table and it took less than 3 secs. The amount of tine depends on your system resources but it should not take longer than 5 secs.

 

If takes you longer than that let me know which specific fields you are selecting in the sort dialog box

 

 

 

Customer: replied 1 year ago.

I'm usually sorting on the season columns (12-13, 11-12, 10-11, etc. I tried again and the file opened quickly and I selected the 12-13 column. When I tried to pull down the Table menu, nothing happened for awhile. Then the color wheel spun and spun. When it stopped I tried to pull down the menu, got the spinning wheel again. When it stopped, I tried again and the pull-down menu appeared, vanished immediately; I tried again, the menu appeared, vanished. Sometimes the color wheel would spin awhile. Finally the menu appeared and stayed there and I entered my sort specs. The sort didn't take too long, but when I tried to clear the blue shading from the table it did nothing. I couldn't close the


file or do anything else. Very frustrating.


caryl


 


 


 


.

Expert:  John D replied 1 year ago.
Caryl

Ok I ran a repair utility on that file which should fix any corruption issues and should make it select and sort faster. Make sure you close all files before opening this one, and also make sure to wait for one issued command to finish before attempting to issue the next command

Attachment: 2013-01-08_015807_fsodatabase1.docx



Hope this helps. If you have any further questions do not hesitate to ask

Thank you for remembering to rate the answer if you found it helpful
John D, Bachelor's Degree
Category: Microsoft Office
Satisfied Customers: 9659
Experience: Bachelor of Science - Engineering Consultant
John D and other Microsoft Office Specialists are ready to help you
Customer: replied 1 year ago.

It is much faster now but not as fast as it used to be. I need to be more


patient and not issue a new request before the last one is finished.


 


Thanks for your help.


 


Caryl

Expert:  John D replied 1 year ago.

Thanks Caryl.

 

Slow performance could also be related to some corruption in your user profile. Try creating a new profile and test the file from that profile. If no change then most likely the issue is in your system resources, in which case you can test the file on another computer to verify this

 

Thanks again.

 

 

 

 

 

Customer: replied 1 year ago.

Not to sound like a complete idiot, but how do I change my user profile?


 


Caryl

Expert:  John D replied 1 year ago.

Sure, here is the step by step instructions for creating a new profile

 

http://www.ehow.com/how_4577865_user-account-mac-os-x.html

 

Hope this helps

 

 

Customer: replied 1 year ago.

But then everything will still be under the old profile, won't it? I don'twant to create a new profile, just replace the old one. Or won't that have the


 


Caryldesired effect?

Expert:  John D replied 1 year ago.
Caryl,

You can keep the old profile and use the new profile just to test that file.

Besides this was only another suggestion attempting to further enhance the speed.
Customer: replied 1 year ago.

Okay, I'll try that. Thanks...


 


Caryl

Expert:  John D replied 1 year ago.
You're welcome.

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John D
John D
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Bachelor of Science - Engineering Consultant