It worked but that was only half my problem which I didn't realize at the time. I could not open office without a product key which I did not have anymore and then telephoned Microsoft who later sent me office home. When I contacted you I thought that included a free trial period, not the final cost of $38. But your brief two word answer did help. I tried to get my $38 refunded or at least reduced. That is why I am not satisfied, but not with you.