How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 34033
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

Word 2010 has just stopped working and I lost this mornings

This answer was rated:

Word 2010 has just stopped working and I lost this mornings work. I have tried previous versions but therte are none please help!
Hello

My name is James

Welcome to Just Answer

What happens when you try and Open Word?

Do you get any errors?
Customer: replied 4 years ago.

no it just opened with the old file from last night

Thanks

so Word works fine you just have a problem with a certian doc ,

Did you save the File ? Did you have Word auto Save enabled?
Customer: replied 4 years ago.

the file was saved last night


i dont know about auto save

Thanks

Can you try this please

Open the last file you have and then >elect File >Info > Manage Versions > Recover Unsaved Documents.

See if you have a copy of your doc there

Let me know

James
Customer: replied 4 years ago.

sorry there are none


 

Its not looking good then i am afraid , if you have checke dyour temp files and there are no previous versions , , what i will do it opt out and let the other experts look at your case
Customer: replied 4 years ago.

thank you James

Not a Problem ,

You will get a response on this page ,

Cheers James
Customer: replied 4 years ago.

ok I'll sit tight

ok
Customer: replied 4 years ago.

sorry to bother you


no one has yet replied


 

Hi there and welcome

Click start, type in %temp% and press enter

Look in this folder for any reference to your document. Do you find it?

Customer: replied 4 years ago.

thank you


I have the found the temp file but there is nothing there that looks like my file

ok, than it is not there.

I am sorry but reviewing everything you have done, all options have been exhausted.

I am really sorry, but you need to consider it lost.

If I can assist you with anything else at all, please do not hesitate to let me know

Thank you
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 34033
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 4 other Microsoft Office Specialists are ready to help you

Related Microsoft Office Questions