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I have microsoft outlook 2011 virsion, and my MAC version is 10.7.5.
I used Time machine backups to restore "Main Identity". When I open outlook, it says "your office database index is missing and needs to be rebuilt. It is usually caused by restoring an identity with Time machine.... I klick on "rebuild", database utility window comes up and start to rebuild. Efter step 5 of 5, it says "Your database could not be rebuilt. (-18000)".
By the way, the message "Your database could not be rebuilt. (-18000)". comes up after step 4 of 5. Not 5 of 5.
I also tried to copy the backup "Main Identity" folder I need for restoring and place it in the: dokuments/microsoft user data/office 2911 identities. and the same message shows up while rebuilding.
I tried to download update 14.2.1, during downloading, I shall chose a driver the update can be installed on. I chose HD, and it says: office 2011 14.2.1 update can not be installed on the drive. One version that is needed for installing this update, was not fundet in the drive.
Why is that? How can I continue?
it says on word- about- latest installed update 14.2.5. So there is no need to install 14.2.1.
The problem is not because of the SP2.
What shall I do now?
SO far has not worket out.
I am not sure that I understood the instruction right. Let's see: what I did was:
create a new identity folder in database utility, called "new Identity". It is the only folder in utility.
Close database utility.
Find folder "new Identity" via finder, delete fil called "database", open folder "Data Records", delete 2 folders indside, and replace with the listed sub-folders (from the backup "data Records" file) as the instruction. There are 10 sub-folders listed, but I do not have "Note" and "signature attechments" folders. So I put 8 folders in.
Then close finder. Open outlook for rebuilding. After step 1 of 5, it says
your data could not be rebuilt. - 20997.
Could you tell me which steps I did wrong? I guess I have a understanding problem. Maybe I should not delete the database file in the new identity folder? Either the 3 new files under "data recods" folder created by utility itself?
When I reduild the identity, it says you database could not be rebuilt -18000.
If I open the outlook, outlook open but without data.
I did all the steps, except I could not "note" and "signature attachments" subfolder, since I don't have any in the old identity.
same problem -your database could not be rebuilt -18000.
Although the database file is removed.
Yes. The original identity is 1,57 GB. And the account is POP account.
By the way, some elder versiones of Identities (for example, backups from July and september 2012) which are bigger in size than this one, can be restored in the same Mac. But the backup I made i december and januar can not.
But the same original identity from januar can be restored in an iMac (version of 10.7.5. )outlook 2011.
only "your database could not be installed - 18000" efter step 4 of 5 under reduilding. in sted of finish 5 steps of rebuilding and say" Your database is succesfully installed." - which happened with the earlier version of utility.
Yes, something happened!
I did the alternative way as you said, the datas came back! But I could not receive emails, only sending emails. And all the contacts were missing.
Then I copied the identity which is in the iMac, which is working, placed the it into my mac - the one with troubles. Rebuilt, and it worked!
Wounderful! And thanks a lot for help!
Though I have got no idea what was going on and what was wrong with the mac. Could you explain me shortly, maybe?
Thank you very much for help!