Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
Have you installed the program yet?
I downloaded the program but have not been able to use it. There is something
missing according to the message that I get.
Good, let's chat
have you purchased it online?
ok what is the exact version? Professional 2010?
ok, have you tried reinstalling it?
It was a download and I have no way or reinstalling it.
I will give you instructions
Do you have the product key? (yes or no only)
Are you there?