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Ansh P.
Ansh P., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 7800
Experience:  Computer Science Engineer with 10 years experience in MS Office (All Versions).
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I bought amicrosoft product i e microsoft home and student

Resolved Question:

I bought amicrosoft product i e microsoft home and student 2007 on Dec 27th 2009 order no cnl400409921. I never got any back up disc etc and now I want to change my computer and need some now. Please can you help me ?XXX@XXXXXX.XXX
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Ansh P. replied 1 year ago.

JATechSpecialis :

Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.


JATechSpecialis :

Do you have the product installed in another computer?

Customer:

no just on the one

JATechSpecialis :

Just on this one? One installation only?

Customer:

No two installations on one computer

JATechSpecialis :

Thanks, XXXXX XXXXX the next question in yes or no only:

JATechSpecialis :

Do you have the product key for the software?

Customer:

no

JATechSpecialis :

Do you have the purchase email with you?

Customer:

no

JATechSpecialis :

Ok, do you have the computer near you, where you want to install it?

Customer:

no

JATechSpecialis :

See, you don't need a disk to install the software

JATechSpecialis :

The important thing is your cd key

JATechSpecialis :

the product key

JATechSpecialis :

The software can be downloaded online, but you need your product key to install it

JATechSpecialis :

The software is installed on this machine? (from where you are talking to me)

Customer:

Dont even know what a cd key is. I have not had my new computer delivered yet.

Customer:

Yes it is

JATechSpecialis :

I can remotely connect and find it out, if you like

JATechSpecialis :

Also, give you the download links

Customer:

Yes thanks

JATechSpecialis :

Are you using Internet Explorer now?

Customer:

yes

JATechSpecialis :

Agree and run the tool to let me connect

JATechSpecialis :

Kindly rate me below if no further queries

JATechSpecialis :

Thanks a lot

JATechSpecialis :

Please use the smileys and press submit

Ansh P., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 7800
Experience: Computer Science Engineer with 10 years experience in MS Office (All Versions).
Ansh P. and 2 other Microsoft Office Specialists are ready to help you

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