Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
Do you have the product installed in another computer?
no just on the one
Just on this one? One installation only?
No two installations on one computer
Thanks, XXXXX XXXXX the next question in yes or no only:
Do you have the product key for the software?
Do you have the purchase email with you?
Ok, do you have the computer near you, where you want to install it?
See, you don't need a disk to install the software
The important thing is your cd key
the product key
The software can be downloaded online, but you need your product key to install it
The software is installed on this machine? (from where you are talking to me)
Dont even know what a cd key is. I have not had my new computer delivered yet.
Yes it is
I can remotely connect and find it out, if you like
Also, give you the download links
Are you using Internet Explorer now?
please click on this link: http://220.127.116.11:8040/?Session=a8ae0c67-114d-4f96-9bee-f7b4bd55549f&SUPPORT=NET
Agree and run the tool to let me connect
Kindly rate me below if no further queries
Thanks a lot
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