How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask ChrisC Your Own Question

ChrisC
ChrisC, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 1375
Experience:  15 years as a professional computer technician.
Type Your Microsoft Office Question Here...
ChrisC is online now
A new question is answered every 9 seconds

Hi. I bought a Gateway T6532 with Windows XP Media Edition

Resolved Question:

Hi. I bought a Gateway T6532 with Windows XP Media Edition 2005 in May 2006. I felt the machine was running slow so about six months ago I (stupidly) went to Microsoft.com and downloaded the Windows 8 Consumer Preview Evaluation Copy Build 8250. It masked all my Microsoft Office Pro 2007 programs, iTunes, etc. It was horrible. I finally, over the holidays, started an online chat with Microsoft, and botXXXXX XXXXXne, they can't restore my OS because they don't support it anymore, and referred me to their "parts department", who informed me they don't have a disc either. I have my original product key. How can I get a CD with my OS on it?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  ChrisC replied 1 year ago.

ChrisC :

Hi, my name is XXXXX XXXXX X'XX be happy to help you today.

ChrisC :

I think I can help with this perhaps

ChrisC :

What OS and version are you looking for?

Customer:

Windows XP Media Center Edition 2005

ChrisC :

ok one sec

ChrisC :

Youll likely have to order this one.

ChrisC :

Newer version are available for download

ChrisC :

but youll need a disk for this

ChrisC :

I am sure I can find one though

ChrisC :

One moment

ChrisC :

There it is

ChrisC :

13 dollars

ChrisC :

Should get you up and running!

ChrisC :

Had to go with Ebay because of its age

ChrisC :

But that should work fine!

ChrisC :

Just use your key on it

Customer:

Do I go to Ebay and buy it myself?

ChrisC :

Yes

ChrisC :

Just go through the order process and youll get it and then you can load

ChrisC :

And I hear you on the Windows 8 Consumer preview. Caused a lot of issue!

Customer:

Okay. I feel pretty stupid, paying $38 to hear "go to Ebay", but I guess I'm stuck.

Customer:

I have heard the term "Windows 8 is evil" and I believe it!

ChrisC :

Ha Im sorry, I didnt mean for to feel that way.

ChrisC :

Ha I use it

ChrisC :

I am a tech so I can get by

ChrisC :

but many people have been having a lot of issues

ChrisC :

I tell you what

ChrisC :

lets make it worth your 38 dollars

Customer:

I am not technical, just know enough to be dangerous.

ChrisC :

This question stays open even after a positive rating

ChrisC :

Always appreciated

ChrisC :

What that means

ChrisC :

is that after you get the disk you can come back here and continue ask =ing me questions and I can help with any install problems

ChrisC :

Fair enough?

Customer:

Okay. Thanks.

ChrisC :

Great!

ChrisC :

Just let me know!

ChrisC :

And please remember to rate!

Customer:

I will, thanks.

ChrisC, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 1375
Experience: 15 years as a professional computer technician.
ChrisC and other Microsoft Office Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional