For Windows XP:
Click the start button at the lower left corner of your screen.Click on RUN...Type cmd and click OK.Type CHKDSK and press the enter key.
Wait for the procedure to complete.
Do not schedule yet.
Send the results first as directed below.-----Right-click on the text and choose SELECT ALL.Then go to the justanswer window and select PASTE so I can see the results.
Microsoft Windows XP [Version 5.1.2600](C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Ian>cd\
C:\>dir msconfig*.* /s Volume in drive C is S3A1992D001 Volume Serial Number is XXXXX
Directory of C:\WINDOWS\$NtServicePackUninstall$
04/08/2004 11:00 PM 158,208 msconfig.exe 1 File(s) 158,208 bytes
Directory of C:\WINDOWS\Help
04/08/2004 11:00 PM 17,240 msconfig.chm23/12/2009 04:33 PM 1,383,743 msconfig.chw 2 File(s) 1,400,983 bytes
Directory of C:\WINDOWS\I386
04/08/2004 11:00 PM 9,591 MSCONFIG.CH_04/08/2004 11:00 PM 59,137 MSCONFIG.EX_ 2 File(s) 68,728 bytes
Directory of C:\WINDOWS\pchealth\helpctr\binaries
14/04/2008 11:12 AM 169,984 msconfig.exe 1 File(s) 169,984 bytes
Directory of C:\WINDOWS\ServicePackFiles\i386
Directory of C:\WINDOWS\system32\dllcache
Total Files Listed: 8 File(s) 2,137,871 bytes 0 Dir(s) 13,863,936,000 bytes free
C:\WINDOWS\Help>msconfig'msconfig' is not recognized as an internal or external command,operable program or batch file.
C:\>chkdskThe type of the file system is NTFS.Volume label is S3A1992D001.
WARNING! F parameter not specified.Running CHKDSK in read-only mode.
CHKDSK is verifying files (stage 1 of 3)...File verification completed.CHKDSK is verifying indexes (stage 2 of 3)...Index verification completed.CHKDSK is recovering lost files.Recovering orphaned file ETILQS~3 (123287) into directory file 16285.Recovering orphaned file etilqs_O6xugkB0qiexcgq (123287) into directory file 16285.Recovering orphaned file LOCALS~1.TMP (127253) into directory file 9394.Recovering orphaned file Local State~RF7e67ed.TMP (127253) into directory file 9394.CHKDSK is verifying security descriptors (stage 3 of 3)...Security descriptor verification completed.CHKDSK is verifying Usn Journal...Repairing Usn Journal file record segment.Usn Journal verification completed.Correcting errors in the master file table's (MFT) BITMAP attribute.Correcting errors in the Volume Bitmap.Windows found problems with the file system.Run CHKDSK with the /F (fix) option to correct these.
56267630 KB total disk space. 42365880 KB in 120630 files. 45476 KB in 14871 indexes. 0 KB in bad sectors. 317414 KB in use by the system. 53264 KB occupied by the log file. 13538860 KB available on disk.
4096 bytes in each allocation unit. 14066907 total allocation units on disk.(NNN) NNN-NNNNallocation units available on disk.
Click the start button at the lower left corner of your screen.Click on RUN...Type cmd and click OK.
Type CHKDSK /F and press the Enter key.
If it does not pause to do the CHKDSK automatically, we will need the Windows CD/DV.
I am in the process of copying to an external drive and shall run chkdsk /F afterwards. The copy halted because something is open so I shall sign off for the moment and return when all is complete.
I have about 25 minutes left for today but will check your response tomorrow.
I had a modem problem that I had to fix before coming on line this morning.
The results of several chkdsk /F are as follows:
4 Jan 2013 0940Microsoft Windows XP [Version 5.1.2600](C) Copyright 1985-2001 Microsoft Corp.
CHKDSK is verifying files (stage 1 of 3)...File verification completed.CHKDSK is verifying indexes (stage 2 of 3)...Index verification completed.CHKDSK is verifying security descriptors (stage 3 of 3)...Security descriptor verification completed.CHKDSK is verifying Usn Journal...Usn Journal verification completed.Correcting errors in the Volume Bitmap.Windows found problems with the file system.Run CHKDSK with the /F (fix) option to correct these.
56267630 KB total disk space. 41838060 KB in 120477 files. 45488 KB in 14869 indexes. 0 KB in bad sectors. 317414 KB in use by the system. 53264 KB occupied by the log file. 14066668 KB available on disk.
This looks ok to my uneducated eye, however, the original problems with Windows still exist.
Most evident is that I am unable to run anything from the desktop; internet explorer and outlook refuse to connect to the internet. I am talking to you via Chrome.
Where do we go from here?
Unfortunately, the computer is a Toshiba Tecra laptop so it is not all that easy to install a new hard drive. If I am to continue with this computer, I have to find another solution.
Toshiba Tecra Model PTA20A - 02R002
XP was already on the laptop when I bought it. There are probably .cab files hidden somewhere.
In respect of a new hard drive, thank you but I do not wish to follow that course.
My opinion, for what it is worth, is that the problem is not the hard disk. The analogy with a flat tyre is invalid. If a tyre is flat, you can see that it is flat. The chkdsk result above shows no bad sectors and defragmentation ran smoothly and showed no errors.
I was forced to select a rating from what was offered. I am definitely not going to pursue a hardware fix for this computer and wish to find an alternative answer.
From what I have learned so far, it would appear that the problem was caused by running out of memory. There was a warning about low virtual memory the day before I discovered the current problem. I am part the way there but there are still problems with Windows. If you wish to offer advice to assist, that is fine. I shall not respond to further comments such as the one above.
The problems are:
- Windows Help does not work
- Toshiba diagnostics do not work
- I am unable to delete Google Earth nor re-install MS Office - a message appears:"The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed."
- Internet Explorer does not connect to the internet
- Outlook does not receive mail.
I welcome your response.