I am using Vista. When I try to open, I get the word "rectangle" and it says, " starting..." but doesn't open. Sometimes I get the message "not responding... open in safe mode?" When I click "yes,' it still does not open.
I uninstalled Word 2007.
I don't have Endnote. I followed your steps to open in safe mode.
But Word would still not open
Keep me posted with your results so that I can help you further.
I already tried this, but I did try it again - doesn't work.
I have tried to Repair with no results. I tried opening in safe mode and while Word (also Powerpoint and Excel) opened, I got this message:
MS Office cannot verify the license for this application. A repair attempt failed or was canceled by the user. The application will shut down.
So, I could not use any of them in safe mode.
I am afraid this did not work either. When I had Word 2007, I could open it in safe mode(without the computer being in safe mode). I could also save to W 2007 but could not open any word files.
I have tried every procedure that you have given me, following alldirections thoroughly. Unfortunately, none of them have resulted in MS word starting.
Keep me posted.
I don't understand: does this "Rate to Finish" mean that you have given up in trying to solve my problem?
Okay, thanks. I did create a new account. Interestingly, this is what happened:
I could open MSWord. I did a small test document and saved it. Then I closed MS Word and tried to open the test document. I could not. I also could not open a word file on a flashdrive when MS Word was open. I closed it, then, when I tried to open MS Word again, it opened, but stopped responding. Finally, I was able to close it. Then it would not open at all.
I really do appreciate all your help. Please don't give up.
I will be gone until about 2:00.
I copied MS Office onto DVD so I can uninstall then reinstall. However,
I do not know what CCleaner is.
I found "Clean Up Files" - is this the same as CCleaner?
It prompts me to choose Drives: C or HP_Recovery(D).
Which should I choose?
I followed all the previous instructions. Now I cannot reinstall MS Office from the DVD that I had copied it to.
I am not getting an error message. I load the disk, it shows the contents, then I don't know where to go from there to install.
I hope that helped.
When I open the disk the files shown are blank. Double clicking doesn't open anything. I must have done something wrong. I copied all the MS files, but did not see any "installer: to copy.
I did not copy the installer. I just copied the MS Office folder: I clicked on the folder and copied everything in the folder to the DVD.
I am re-downloading everything from Microsoft. It will take a while.
I fixed all the issues, re-installed MS Office. Ms Word still will not open.
I get a message "A program needs your permission to open, Microsoft Word, Microsoft Corporation." I click Allow, but no results.
There is no compatability tab under properties. The tabs are General, Shortcut, Security, Details. Under Security is Group/Users names. This is what I used before when you said to run as Administrator. I clicked on Administrator/Owner for users, then hit OK. The Apply did not highlight to click. This time I noticed that when I went back, Administrator/Owner did not "take;" it had gone back to Everyone as users.
(Earlier, you said to find MS shortcut or launcher to run as administrator.
Is this the same as the MS Word icon?)
There is no compatibility tab under properties. If I click on Shortcut, then Advanced, I get a Advanced Properties window that has Run in Separate Memory Space (checked) or Run as Administrator. It won't let me check Run as Administrator.
I am signed in using the original user account. I am saying that either I was not really able to run as Administrator before, or I can't recall how I actually did run as Administrator before (I am sorry if this sounds so stupid; I am sick right now).
Attachments are only available to registered users.
Both indicate Administrator.
Yes, when I right click on CCleaner, I get "Run as Admin." option.
Using NEW user account:
1st try: Word opened in safe mode; I tried to open previous test file;
Word stopped responding and the screen faded. Closed
2nd try: Word opened in regular mode (!); tried to open test file; Word
stopped responding. Closed program.
3rd try: Word opened in regular mode; wrote and saved test doc 2.
4th and subsequent tries: Word would not open in safe or regular
When I re-downloaded MS Office, everything was updated.
Again,there is no compatibility tab under properties. The only tabs are General, Shortcut, Security, and Details. So, I cannot "Run as
Administrator." Is there another place to do this?
For both original and NEW user I was able to run each as Administrator following last directions. Word would still not open.
However, under NEW user account, I could open Word once, only once in safe mode. I could write and save a file, but not open a file: this caused the program to stop responding.
After closing the program, I could not open it again.
This is upsetting (maybe useful): I tried to create an attendance spreadsheet on Excel (I am a teacher). It would open, and allow me to use it, then save. After I closed the program, I could not open the file I had created. I tried opening Excel and then opening the file and the program stopped responding, and the screen faded. It seems the problem is bigger than Word.
All the windows updates are downloaded. I followed your steps to disable startup programs. After restarting, Word would still not open.
MS Word opened the first try, I did a test doc, saved it. Then, MS Word would not open again.
Please check if you have these 2 files.
Yes, there are these two files.
Excel will open, create, and save. But then will not open any saved files.
I haven't used Powerpoint.
After running the Fix IT Wizard it showed that it had detected and fixed Default printer, Addins, and Local User Preference Settings for Word.
Then, Word opened twice, I could create and save, but could not open any word files. After that, Word would not open.
(How can it open sometimes and then not anymore?)
I checked the Com Add-Ins; there was only one, and it had no effect.
I originally went microsoft support before contacting you, and just seemed to go from page to page with nothing addressing the problem.
There seems to be no solution to this problem.