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ChrisC
ChrisC, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 1387
Experience:  15 years as a professional computer technician.
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I HAVE A STARTER MICROSOFT WORD LOADED . bUT I PURCHASED A

Resolved Question:

I HAVE A STARTER MICROSOFT WORD LOADED . bUT I PURCHASED A FULL OFFICE HOME AND BUSINESS WHICH IS STILL VAlid and i wish to use it to upgrade my starter
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  ChrisC replied 1 year ago.

ChrisC :

Hi, my name is XXXXX XXXXX I'll be happy to help you today.

ChrisC :

We can certainly get this one sorted out.

ChrisC :

All I need to know is what year you purchased (IE 2010, 2007).

ChrisC :

I will assume 2010 and you can let me know if it is other wise

ChrisC :

All you have to do is download a trial version from here

ChrisC :

You'll have to fill out the form to get the download

ChrisC :

You will be provided with a download link and a trial product key.

ChrisC :

All you have to do is download it, but when it comes time to enter the product key, enter your existing key as opposed to the trial key they provide you

ChrisC :

This will give you the full version!

ChrisC :

Just let me know if you need anything else!

ChrisC :

Otherwise a rating is always appreciated! (using the smiley faces)

ChrisC :

Have a great day!

Expert:  ChrisC replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  ChrisC replied 1 year ago.
Hi, I saw your post about the security problem.

Can you tell me in a reply specifically what it is saying on your screen when you try to install?
Customer: replied 1 year ago.

it now says that i need the 32 bit version even though my computer is running 64 but it appears to be downloading now ,so will wait to see what happens

Expert:  ChrisC replied 1 year ago.
You likely have a 32 bit version product key is whats going on. They would be different. No worries, the 32 bit version should install and function just fine.

Let me know if you need more assistance! Otherwise please do remember to rate!
ChrisC, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 1387
Experience: 15 years as a professional computer technician.
ChrisC and 4 other Microsoft Office Specialists are ready to help you

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