Hi, my name is XXXXX XXXXX I'll be happy to help you today.
We can certainly get this one sorted out.
All I need to know is what year you purchased (IE 2010, 2007).
I will assume 2010 and you can let me know if it is other wise
All you have to do is download a trial version from here
You'll have to fill out the form to get the download
You will be provided with a download link and a trial product key.
All you have to do is download it, but when it comes time to enter the product key, enter your existing key as opposed to the trial key they provide you
This will give you the full version!
Just let me know if you need anything else!
Otherwise a rating is always appreciated! (using the smiley faces)
Have a great day!
it now says that i need the 32 bit version even though my computer is running 64 but it appears to be downloading now ,so will wait to see what happens