Hi, I'll be happy to help with this issue
can you let me know what version of OSX is installed?
if you go to the Apple menu and then choose About this Mac it should be listed there
also - is this Office 2011 or 2008 that is installed?
Reinstalling may be the quickest way but this shouldn't require any relicensing
as that should be automatic over the interner
do you have the Office 2011 DVD?
how do I get the software
did you download it originally or was it pre-installed?
i think it was preinstalled oin my imac
ok - that's a little trickier then
are all the office applications giving the same issue 'quit unexpectedly'?
I think I have found the software on disc!
ah ok :)
yes I havbe it
ok - do you have a record of the product key at all
is it stamped on the disc?
ok - that should be all you need to reinstall then as the activation will be internet based and the Microsoft servers should recognize your system as licensed
I would take a backup of the Outlook identity as well before restoring
if you use Outlook that is?
ok - then in that case it would just be a case of uninstalling and then reinstalling from the DVD
i am installing software now
oh - how do I uninstall - the system just ejected my disc
ok - I would follow these steps:
Download and run the script below to remove Office 2011 (this will remove older versions of Office too) The script does not remove preferences nor your Identity.
once that has been run you can then do this
drag the Microsoft Office 2011 folder in Applications to trash and delete
and then you should be able to reinstall from the disc
done that am trying the disc again
its writing files
it says there are 48 minutes to go!
can take a while to copy/write files
I'll still be online then if you need to do something else in menatime
it is telling me that I have to quit safari, i can go online on another computer in the meantime if we can hook up through that
yes, that should work fine
if you have the link to this chat
if you log in to justanswer.com on the other machine and choose My Questions in top right hand corner you should be able to get here
Thanks - seem to have re installed and the programmes are loadin up fine - thanks for holding my hand!