print preview does not show any colors. Some files were created in previous version of office, but I checked one that I know was created in 2010 Excek and it is the same as all the others.
Friend, I need to leave my office for the night momentarily. Once I get home I can still access this computer via logmein; it will take me just under 2 hours. Can we keep this question open and continue it when I get home or tomorrow - 12/10?
Got home. I keep many files on dropbox which I access both from home and the office. The files open correctly on my home computer (also running Office 2010). Even one file that was in black and white at the office and which I added some information to shows the new and old information correctly colored on my home computer. So could it be that there is something wrong with the Excel at the office which is just blocking the coloration? Maybe I need to uninstall and reinstall Office at my office?
Also, I am logged in to the office computer from my home computer and when I open one of my dropbox Excel files at the office computer is still shows black and white while when I open it here at home the coloration is correct!
Josh, Thank you. I have started "repair" as you suggested, but it will take time. I must get some sleep before an early start tomorrow. Can we continue this until I see if repair works (tomorrow morning)?
Now, the "repair" function completed and I rebooted the system at the office as told to do on the screen there. This did not fix the problem, so I guess I'll need to do your 2nd option.
My problem is this: I'm on vacation from the office until Saturday. I will try to get a friend to do the uninstall/reinstall for me, but I may not know how it turns out for several days. I want you to get credit for your help, but I would rather not pay the $38 until we get the problem definitely resolved. So, as I said, I'm going to bed and will check your advice in the morning. Thanks again for your help so far.
I finally got to reinstall Office 2010 today, and the same problem still exists. There are no colors in Excel; only in Word. Is there some kind of hidden switch in Excel that turns off the color capability? As I indicated, the colors are still there--I use Dropbox and the very same files opened on my home computer with the same version of 2010 (it is a 2-station license) display all the colors. Even adding colors at my office computer, even though I cannot see them there, then show up when I open the files at home. So unfortunately my problem is not yet solved! What do I do nest?
Just to be through for your problem solving, I first tried repair from the installation disk and that did not work. Then I removed the program using the installation disk, rebooted, and installed. Rebooted, and still no colors in Excel.
This did nothing to change things.
I'll be specific.
1. I was at the office this morning. I made a few changes to one Excel spreadsheet, clicking a new background color into a cell (even though the color did not show up on screen). I saved it and brought it home. I put it in my computer, opened it, saw the changed color (along with all the rest), and printed it on my home printer which printed all the colors correctly including the newly-changed one.
2. Our secretary will be in the office tomorrow. I am just about certain already that my black and white file on my office computer will print in proper colors on the office printer, but I will do that now via logmein--send the file to the office printer from my office computer--and ask her to check it first thing in the morning (9:00-ish) when she comes in.
3. The men who take care of our computers at the office are all just scratching their heads like I am. It is very frustrating. I hope you or one of your associates can soon get to the bottom of this.
Your suggestion made no sense. High Contrast settings would affect all programs on the computer. The only one malfunctioning was Excel.
My son and son-in-law are here for Christmas and they and I talked this through tonight. In ten minutes they identified the problem as a setting in themes which caused Excel to malfunction.
I must say I am disappointed with the service. You obviously tried to come up with something, but you repeatedly did not seem to understand what I told you. I am not trying to get out of a fee, although I do not believe it is deserved because JustAnswer did not solve my problem. So let me know what I must expect, and better luck next time on understanding and advising a correct fix to the presenting problem.