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NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 650
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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hello, I have a microsoft word 2008 for my macbook. I am trying

This answer was rated:

hello, I have a microsoft word 2008 for my macbook. I am trying to sync my word documents with dropbox and google drive to have access to them on my ipad. The problem i have is that the word documents created after 2011 DO NOT sync. I get the message "unable to view file - this file type can't be viewed" even though the file type a word doc. Any tips?

NewITZone :

Hi, Welcome to JustAnswer. This is Mahbub Shahin can assist you.




Please let me know when you will be ready?


Customer:

hello i am ready

NewITZone :

Ok.

NewITZone :

Please try to save files as docx and try to upload again.

Customer:

ok one moment

NewITZone :

If the problem exist please let me know the exact error code.

NewITZone :

Ok. Please take your time..

Customer:

the problem still exists..when i try to retrieve them from dropbox the error reads: "unable to view file - this file type cant be viewed"

NewITZone :

Ok.

NewITZone :

When you try to view the files from your iPad is it showing the problem?

Customer:

yes this is where the problem is showing

NewITZone :

Ok. Please let me know your iPad os

Customer:

ios 6.0.1

NewITZone :

One more question, can you view your old files?

Customer:

yes, files created in early 2011 and before are viewable

NewITZone :

Ok.

NewITZone :

Are you using quick office ?

Customer:

i also have that app on my ipad

NewITZone :

ok.

Customer:

but i was not using it just right now, i was using dropbox

NewITZone :

please run that software

Customer:

ok it is running

NewITZone :

When it runs tap on edit

NewITZone :

then add account

Customer:

ok

NewITZone :

tap on dropbox

Customer:

ok

NewITZone :

Try to log on.

Customer:

ok i logged on and added the account

NewITZone :

Please try to view your document

Customer:

it still does not work

NewITZone :

Same error?

Customer:

its says: "web view error - frame load interrupted

NewITZone :

Ok.

NewITZone :

Can you send me one of your document.

Customer:

ok ill send u the test one i just made

NewITZone :

ok.

Customer:

how can i send u a word document?

NewITZone :

Please look at the top of the screen where you are typing. there you will see an attachment icon.

NewITZone :

Click on it and upload it.

Customer:

i am trying to upload it but it says that it is the wrong file type

Customer:

i have saved the file type in (docx)

NewITZone :

Go to http://www.wikisend.com/

NewITZone :

And upload it.

NewITZone :

Now send me the link.

Customer:

http://www.wikisend.com/download/672802/Testing%20jam%203

NewITZone :

Ok.

NewITZone :

Please hold on.

Customer:

ok

NewITZone :

Please hold on, I am checking.

Customer:

ok

NewITZone :

Please try to upload this file and view from your iPad.

Customer:

ok..

Customer:

yes it worked

Customer:

how did u do that?

NewITZone :

I found your problem.

NewITZone :

The problem is to rename file.

NewITZone :

Please rename your word files.

Customer:

ok..to what name?

NewITZone :

Example: If the name of the file is text.

NewITZone :

Then make them to text.docx.

NewITZone :

Avoid the last dot.

NewITZone :

I mean text.docx

Customer:

ok. so does this mean i have to rename all of them? will i lose all of this data if i rename them?

NewITZone :

No.

NewITZone :

I just rename your file and send you

NewITZone :

It is working fine.

Customer:

ok so how do i rename the files?

NewITZone :

Rename a file by selecting it and clicking on the filename with your cursor – after you have selected the icon, click on the actual filename text and hover for a moment, then you can rename the item.

NewITZone :

Just add .docx with the file name.

NewITZone :

It will ask for permission. Click on yes.

Customer:

thanks you.. so from here on out how do i make the default save .docx on mincrosoft word?

NewITZone :

Please visit this link http://support.microsoft.com/kb/968197

NewITZone :

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Customer:

thank you very much you have been of great help

NewITZone :

You are most welcome.

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