Hi, Welcome to JustAnswer. This is Mahbub Shahin can assist you.
Please let me know when you will be ready?
hello i am ready
Please try to save files as docx and try to upload again.
ok one moment
If the problem exist please let me know the exact error code.
Ok. Please take your time..
the problem still exists..when i try to retrieve them from dropbox the error reads: "unable to view file - this file type cant be viewed"
When you try to view the files from your iPad is it showing the problem?
yes this is where the problem is showing
Ok. Please let me know your iPad os
One more question, can you view your old files?
yes, files created in early 2011 and before are viewable
Are you using quick office ?
i also have that app on my ipad
but i was not using it just right now, i was using dropbox
please run that software
ok it is running
When it runs tap on edit
then add account
tap on dropbox
Try to log on.
ok i logged on and added the account
Please try to view your document
it still does not work
its says: "web view error - frame load interrupted
Can you send me one of your document.
ok ill send u the test one i just made
how can i send u a word document?
Please look at the top of the screen where you are typing. there you will see an attachment icon.
Click on it and upload it.
i am trying to upload it but it says that it is the wrong file type
i have saved the file type in (docx)
Go to http://www.wikisend.com/
And upload it.
Now send me the link.
Please hold on.
Please hold on, I am checking.
Please try to upload this file and view from your iPad.
yes it worked
how did u do that?
I found your problem.
The problem is to rename file.
Please rename your word files.
ok..to what name?
Example: If the name of the file is text.
Then make them to text.docx.
Avoid the last dot.
I mean text.docx
ok. so does this mean i have to rename all of them? will i lose all of this data if i rename them?
I just rename your file and send you
It is working fine.
ok so how do i rename the files?
Rename a file by selecting it and clicking on the filename with your cursor – after you have selected the icon, click on the actual filename text and hover for a moment, then you can rename the item.
Just add .docx with the file name.
It will ask for permission. Click on yes.
thanks you.. so from here on out how do i make the default save .docx on mincrosoft word?
Please visit this link http://support.microsoft.com/kb/968197
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thank you very much you have been of great help
You are most welcome.