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NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 650
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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hello, I have a microsoft word 2008 for my macbook. I am trying

Customer Question

hello, I have a microsoft word 2008 for my macbook. I am trying to sync my word documents with dropbox and google drive to have access to them on my ipad. The problem i have is that the word documents created after 2011 DO NOT sync. I get the message "unable to view file - this file type can't be viewed" even though the file type a word doc. Any tips?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  NewITZone replied 1 year ago.

NewITZone :

Hi, Welcome to JustAnswer. This is Mahbub Shahin can assist you.




Please let me know when you will be ready?


Customer:

hello i am ready

NewITZone :

Ok.

NewITZone :

Please try to save files as docx and try to upload again.

Customer:

ok one moment

NewITZone :

If the problem exist please let me know the exact error code.

NewITZone :

Ok. Please take your time..

Customer:

the problem still exists..when i try to retrieve them from dropbox the error reads: "unable to view file - this file type cant be viewed"

NewITZone :

Ok.

NewITZone :

When you try to view the files from your iPad is it showing the problem?

Customer:

yes this is where the problem is showing

NewITZone :

Ok. Please let me know your iPad os

Customer:

ios 6.0.1

NewITZone :

One more question, can you view your old files?

Customer:

yes, files created in early 2011 and before are viewable

NewITZone :

Ok.

NewITZone :

Are you using quick office ?

Customer:

i also have that app on my ipad

NewITZone :

ok.

Customer:

but i was not using it just right now, i was using dropbox

NewITZone :

please run that software

Customer:

ok it is running

NewITZone :

When it runs tap on edit

NewITZone :

then add account

Customer:

ok

NewITZone :

tap on dropbox

Customer:

ok

NewITZone :

Try to log on.

Customer:

ok i logged on and added the account

NewITZone :

Please try to view your document

Customer:

it still does not work

NewITZone :

Same error?

Customer:

its says: "web view error - frame load interrupted

NewITZone :

Ok.

NewITZone :

Can you send me one of your document.

Customer:

ok ill send u the test one i just made

NewITZone :

ok.

Customer:

how can i send u a word document?

NewITZone :

Please look at the top of the screen where you are typing. there you will see an attachment icon.

NewITZone :

Click on it and upload it.

Customer:

i am trying to upload it but it says that it is the wrong file type

Customer:

i have saved the file type in (docx)

NewITZone :

Go to http://www.wikisend.com/

NewITZone :

And upload it.

NewITZone :

Now send me the link.

Customer:

http://www.wikisend.com/download/672802/Testing%20jam%203

NewITZone :

Ok.

NewITZone :

Please hold on.

Customer:

ok

NewITZone :

Please hold on, I am checking.

Customer:

ok

NewITZone :

Please try to upload this file and view from your iPad.

Customer:

ok..

Customer:

yes it worked

Customer:

how did u do that?

NewITZone :

I found your problem.

NewITZone :

The problem is to rename file.

NewITZone :

Please rename your word files.

Customer:

ok..to what name?

NewITZone :

Example: If the name of the file is text.

NewITZone :

Then make them to text.docx.

NewITZone :

Avoid the last dot.

NewITZone :

I mean text.docx

Customer:

ok. so does this mean i have to rename all of them? will i lose all of this data if i rename them?

NewITZone :

No.

NewITZone :

I just rename your file and send you

NewITZone :

It is working fine.

Customer:

ok so how do i rename the files?

NewITZone :

Rename a file by selecting it and clicking on the filename with your cursor – after you have selected the icon, click on the actual filename text and hover for a moment, then you can rename the item.

NewITZone :

Just add .docx with the file name.

NewITZone :

It will ask for permission. Click on yes.

Customer:

thanks you.. so from here on out how do i make the default save .docx on mincrosoft word?

NewITZone :

Please visit this link http://support.microsoft.com/kb/968197

NewITZone :

Please, only rate my answer when you are 100% satisfied. IF you feel to rate me as "Poor Service" or "Bad Service", please reply me via REPLY TO EXPERT button with the issue you have rather then rate me as "Poor Service" or "Bad Service",

I will not paid unless I get a rating of 3 to 5 Stars/Smiley Faces. If you think I have helped you with your problem, please give me a proper rating so that I can get paid for helping you.Bonus will be appreciable. Thank you

Customer:

thank you very much you have been of great help

NewITZone :

You are most welcome.

NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 650
Experience: I have been using Office Pro for 10 years and implemented applications for business use.
NewITZone and 4 other Microsoft Office Specialists are ready to help you
Expert:  NewITZone replied 1 year ago.
In future if you need more help you can ask me directly via this link http://www.justanswer.com/profile.aspx?PF=53509759&SRD=true

Hope you will choose justanswer again. Thank you.

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