Hi Dave and thanks for your help.
yes the firewall isn't working, together with the updates download.
I bought this Hp desktop just last month and it came with a Norton trial installed. Maybe they had the Win firewall disabled in order the Norton to work?
That's right. And updates download too.
did it. nothing's coming up. no sign of something on the way.that normal?
is there a space after sfc, right?
yes I saw it for a split-second, nothing steady. can I run other programs in the meantime?
yes, tell me exactly.......
that's exactly what I did a couple of days ago, without fixing anything at all.
take your time. standing by
No, thanks for offering, though.
I am pretty sure it's just something related to altered settings, due to some unknown factors - maybe I helped myself, too - and a standard step by step remote guidance would suffice in order to restore the original firewall and updating function setups. That's just what I need,
restore the firewall factory settings, and when I try to do that myself, I get this message: error 0x80070437.While, if I try to access the firewall advance security settings, I get error code 0x6D9.
If I try to download updates, I get error code 80071A91, and so on...
If you need to consult with someone else, no problem. We can talk tomorrow.........
My point exactly. I was there yesterday, before contacting you,but stopped fearing repercussions on other services connected, like the BFE, which shows the same on the Log-On tab. So, I should type in the same password XXXXX use to start the pc, correct? What about the other services connected?
Sorry to say it didn't work, but we must be close, definetely.
Logon was set as per your advice, with a different password, I suppose,which I ignore, of course. When I typed mine, it responed to the change, saying something like "the rights are now given to.....(can't remember)", therefore a change was implemented, but I noticed that it actually starts (i.e. I click start) but it stops again in a minute. I repeated the procedure a couple of times, restarted the pc also, but when I get back again to the firewall service, I find it not running. Should I perform the same change on the BFE service?
Last thing: my pw is quite short, but after I type it in, it looks much longer. Is that normal?
Sure I won't forget to rate your services, I only wait for a happy end, which I feel very close.
Please tell me how do I check the error logs.Not very familiar with that
Done, and what I see is just a mere description of the event in question, like " Windows Firewall Service ended with its own specific error code"
or "Windows Search Service ended with error" . Besides, there are several registries, each reporting long lists of errors but, again, just a description. Should I look for something specific or in a particular registry? If you need a visual, just tell me how to do it
Cool idea but didn't work. I reinstalled the latest Norton version in full - I am a long time customer and they already sent me a replacement for free - but no joy. I am back to where I started:no windows updates and no windows firewall. Only now I don't care anymore about the win firewall, since I got the Norton one. The real problem to fix at this time remains the windows updates. Any suggestions?
I almost forgot: do you think is safe to install ccleaner? Would it help to fix registry errors?
how do I get to (c:\windows\system32\config) ?
hope this is not going to be too high tec for me....