Hi, I will assist with this issue.
Are you able to check your hotmail email at the website http://hotmail.com/?
Did you purchase Office at the http://www.microsoftstore.com/ website?
Can you sign in your microsoft account at the website below to download and install Office?https://www.microsoftstore.com/store/msstore/en_US/DisplayDownloadHistoryPage
Please see my replies above, then let me know. Thank you,
yes i can get on my email, yes i did purchase it there and no i can't sign in to my microsoft account. I went to my account and it says i have not purchased any downloads yet?
Did the purchase actually go through?
It says Order date: today, In Process
Does that say in your email? Did you get the Office product key?
No, it says it on my account on Microsoft. I got nothing in my email. I have an order number but no product key.
I"m sorry, I'm not sure why there is a delay, you can contact Microsoft store later as needed:http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Site_Contact_UsIn the mean time, you can download and install the trial version and use, then enter your product key later when you have it:
OK, if there is still any issue tomorrow, etc., please let me know.