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Ask Viet -MS Office Tech Your Own Question

Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 35743
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Hello, I just bought Microsoft Office Home and Student. It

This answer was rated:

Hello, I just bought Microsoft Office Home and Student. It said it would send me a confirmation email so I checked my email and it said "Hotmail was not able to complete this request. Microsoft may contact you about any issues you report." What is the problem? I really need this software soon.

Viet - MS Office Tech :

Hi, I will assist with this issue.

Viet - MS Office Tech :

Are you able to check your hotmail email at the website http://hotmail.com/?

Viet - MS Office Tech :

Did you purchase Office at the http://www.microsoftstore.com/ website?

Viet - MS Office Tech :

Can you sign in your microsoft account at the website below to download and install Office?
https://www.microsoftstore.com/store/msstore/en_US/DisplayDownloadHistoryPage

Viet - MS Office Tech :

Please see my replies above, then let me know. Thank you,

Customer:

yes i can get on my email, yes i did purchase it there and no i can't sign in to my microsoft account. I went to my account and it says i have not purchased any downloads yet?

Viet - MS Office Tech :

Did the purchase actually go through?

Customer:

It says Order date: today, In Process

Viet - MS Office Tech :

Does that say in your email? Did you get the Office product key?

Customer:

No, it says it on my account on Microsoft. I got nothing in my email. I have an order number but no product key.

Viet - MS Office Tech :

I"m sorry, I'm not sure why there is a delay, you can contact Microsoft store later as needed:
http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Site_Contact_Us

In the mean time, you can download and install the trial version and use, then enter your product key later when you have it:

Customer:

Alright....

Viet - MS Office Tech :

OK, if there is still any issue tomorrow, etc., please let me know.

Customer:

ok

Viet - MS Office Tech :

ok, thanks.

Viet -MS Office Tech and 2 other Microsoft Office Specialists are ready to help you