Hi I am R. Michael.
I can provide some trouble shooting information for you. I do have one question as well.
Question: In the error is the path a typo above? The bold/inderlined text below should say "local" in most cases.
The issue seems to be with the outlook data files and below is a youtube video that may help troubleshooting. If you notice the path in the error points to the users data files which will follow them from machine to machine. Review the video below which shows how to repair Outlook Data files.
If the answer to my question above is "yes "laocal" is just a typo" Disregard below:
Before you start below this...please note...to View AppData folder you will need to go to folder and search options of windows explorer View tab and Check the box for "Show hidden files, folders, and drives"
If this was not a typo and outlook is actually looking for a data file that is in a non existent folder "laocal". See article below to correct Outlook's DataFile settings to point to "C:\users\username.frensham\Appdata\Local..." Instead of "C:\users\username.frensham\Appdata\laocal..."
Link to Article. http://support.microsoft.com/kb/2659085
In the article, just look at step one. You may need to add the correct data file in the correct folder path and remove the incorrect datafile so outlook points to the actual data file. "C:\users\username.frensham\Appdata\Local..." If however the actual folder name in the path of the users profile is "laocal" It may be a good idea to uninstall reboot and reinstall Outlook.
If outlook is looking for a data file in a folder that doesn't exist it will cause an issue.
Sorry about the typo!!
Thanks for the Youtube link which was useful for other problems but when I followed the instruction to go to the Users App Data/local/microsoft/outlook there was only one file in the folder mapisvc.inf. There may lie the problem that for dsome reason the file is not being copied across. The user does have admin rights to the folder in fact the C drive complete.
Thanks I narrowed it down to the the users profile in the end as the Mail worked fine pulling it across a Citrix connection which uses a diddfferent profile so rebuilt profile and all is well again. Thanks for your help Case closed - Merry Christmas ( if you are a believer!)