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John D
John D, Bachelor's Degree
Category: Microsoft Office
Satisfied Customers: 9655
Experience:  Bachelor of Science - Engineering Consultant
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I have an excel file with text boxes incorporated in several

Customer Question

I have an excel file with text boxes incorporated in several sheets. When I try to open now excel crashes with air message "closing program". The recovered file has lost all formating and the text boxes. Microsoft Office noticed the constant crashing; did a dignostic and indicated that corrected several problems in the setup. Still the file crashes and the recovery has lost the format and precious information.

I need urgently to recover the file in it's original condition. Please HELP.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  John D replied 1 year ago.
Hi,

Sounds like there is some corruption in the file itself. Would you be able to send me the file so I can check it
Customer: replied 1 year ago.

John,


Just sent you the file via email.


 


I need to go home and take care of my 91yrs old mother. Please respond to my hotmail account XXXXX@XXXXXX.XXX or text me to XXX-XXX-XXXX to be able to continue communicating. Please respond if this is possible before I disconnect from the internet chat.

Expert:  John D replied 1 year ago.
Sorry we cannot use email here

Please go to http://www.wikisend.com/ and upload the file using the Browse button (no need to signup) then copy the "File ID" number (or the download link) that you will be given and paste it here in your reply.
Customer: replied 1 year ago.

John,


 


The firewall in the office does not allow me to access the site. Can you give me an hour to get home to upload the file?


 


How will I reconnect with you in this site to post the file number?

Expert:  John D replied 1 year ago.
Sure. Just post back when you're ready
Customer: replied 1 year ago.


How will it take me back to you.

Expert:  John D replied 1 year ago.
Bookmark this page or check your email from JustAnswer, it should have a link to this page
Customer: replied 1 year ago.

John D, Here is the upload file ID: 415142

Expert:  John D replied 1 year ago.

Ok I recovered the file (it has 12 sheets). Please check if this is looks like the original data so I can save it and send it back

Customer: replied 1 year ago.

Yes THANKS. How do I receive the file back??

Expert:  John D replied 1 year ago.

Great. I'm finalizing and sending it shortly. In the meantime thank you for rating if that is the correct recovered data

 

 

John D, Bachelor's Degree
Category: Microsoft Office
Satisfied Customers: 9655
Experience: Bachelor of Science - Engineering Consultant
John D and 9 other Microsoft Office Specialists are ready to help you
Expert:  John D replied 1 year ago.

Thanks

 

Here you go

 

Attachment: 2012-12-08_042714_corrupted_file_2.xls

 

Hope this helps. Let me know if you have any questions

 

 

 

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