Hi there my name is XXX XXX I will be helping you with your problem today
Please see the following to troubleshoot this error:
This is a complicated error with several options to fix. It could be a simple fix of deleting preference files to repairing your drive.
With all Office applications shut down:
1) Delete Preferences then restart your computer.
In your User's Library/Preferences
2) If removing preferences fails....
If the following files exist, Remove or rename them:
~/Library/Preferences/Microsoft/Word Settings (10)
~/Library/Preferences/Microsoft/Word Settings (11)
Note: After updating Office 2011 to Service Pack 2 (SP2 14.2.0) you'll need to look in their new location. The Old files were nor removed.
Old location~/Library/Preferences/Microsoft/Office 2011
New location~/Library/Application Support/Microsoft/Office/Preferences/Office 2011
1) Track down all instances of pre-2008 Normal template on your computer, and drag them to your desktop. The file is called simply "Normal" and has no extension.
2) Find and drag the file Normal.dotm to your desktop. Unless you have moved it, it should be in
~ /Library/Application Support/Microsoft/Office/User Templates/
Re-start computer after removing files.
3) Run Repair Permissions Don't run from CD. Updates contain a newer versions of the application's permissions.
4) Repair Drive using Disk Utility
To repair your startup disk, you must startup from your Mac OS X Install disc or another drive on which Mac OS X is installed.
Choose Disk Utility from the Utilities menu at the top of the screen.
Open Disk Utility
5) Download and run Apple Combo
It wouldn't hurt to download and run the latest Apple combo over your current install. A combo goes back and refreshes all files. More info
Reference: http://www.office.mvps.org/error/EXC_BAD_ACCESS.html for screenshots of the above instructions
I would work through these options first to try to get that working and let me know if it helps out
I am assuming I start at #3 to run repair permissions, is that correct. I am on my way to lunch and will respond when I return. Thank you
Oops I just scrolled up to see the entire response. I will go from #1.
Great, start from 1-5 and keep me updated on your progress
I will be notified when you respond and will try to get back to you as soon as possible
but we'll be able to communicate at any time in this space
You can bookmark this page: http://www.justanswer.com/microsoft-office/7dxxd-hello-microsoft-office-2011-mac-updated.html
This return to this conversation
Hi Dan: This might be the beginning of a long process... I cannot find the User's Library/Preferences.... Or at least there is nothing in there for microsoft. Don't find the plist either. What am I doing wrong?
Hi Dan: Tried to get back to you yesterday as none of the plists are here unless I am looking in the wrong place. Can you please help!!!
Click on your user account (your name with a picture of a house next to it in the sidebar of a Finder window), then go to Library>Preferences and you will find the Microsoft folder in there for steps 1 and 2