Did you receive a disc with Office Home and Student, or did you just purchase the key?
No I downloaded Office and received the details of the purchase and was mailed the key with that
Okay, did you uninstall all of the office programs before you installed Home and student?
I got a message telling me to uninstall Starter Word before installing Office, so that's what I did
I didn't have anything on the laptop apart from starter
There wasn't starter Excel or any of the other office programs?
No just Word
If you haven't already, let's redo the office installation.
Okay but I 'll need to find the original exe file on the puter first.
Hm. . . this could be a problem!
Can't find it?
No I find it, that's the problem with a download and not buying the disc!
That should have been can't find it!
You should be able to re download it
What would I need to be able to do that? I still have the product number and other details in my email!
does it say in that e-mail? You did download it right from Microsoft right?
It gives instructions on how to download, which page to go to and how to download MO and the product key needed
The download came direct from Microsoft
I have to go right now but you have been incredibly helpful to me!!
Try that again
You should be able to rate now