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Wes
Wes, Consultant
Category: Microsoft Office
Satisfied Customers: 962
Experience:  Auth Microsoft Partner, exp. with MS Office and Office 365.
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I downloaded Microsoft Office Home/student and I wanted it

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I downloaded Microsoft Office Home/student and I wanted it only for Word and Excel really I went through the process of offloading Word starter and got the product key etc. Now am trying to open Word docs I have been sent it says I don't have the right app and is asking me for the product key. Apart from the £100 I spent on the dwnld I am more that hacked off! Need help?!

Wes :

Did you receive a disc with Office Home and Student, or did you just purchase the key?

Customer:

No I downloaded Office and received the details of the purchase and was mailed the key with that

Wes :

Okay, did you uninstall all of the office programs before you installed Home and student?

Customer:

I got a message telling me to uninstall Starter Word before installing Office, so that's what I did

Customer:

I didn't have anything on the laptop apart from starter

Wes :

There wasn't starter Excel or any of the other office programs?

Customer:

No just Word

Wes :

If you haven't already, let's redo the office installation.

Customer:

Okay but I 'll need to find the original exe file on the puter first.

Wes :

That's fine

Customer:

Hm. . . this could be a problem!

Wes :

Can't find it?

Customer:

No I find it, that's the problem with a download and not buying the disc!

Customer:

That should have been can't find it!

Wes :

You should be able to re download it

Customer:

What would I need to be able to do that? I still have the product number and other details in my email!

Wes :

does it say in that e-mail? You did download it right from Microsoft right?

Customer:

It gives instructions on how to download, which page to go to and how to download MO and the product key needed

Customer:

The download came direct from Microsoft

Customer:

I have to go right now but you have been incredibly helpful to me!!

Wes :

Try that again

Wes :

You should be able to rate now

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