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Ask Viet -MS Office Tech Your Own Question

Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 25823
Experience:  Ten years of computer hardware and software support; Windows 8 7 Vista XP; Microsoft Office, etc.
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where is Microsoft word 2010 support with windows 8?

Customer Question

where is Microsoft word 2010 support with windows 8?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.

Viet - MS Office Tech :

Hi, I will assist with this issue.

Viet - MS Office Tech :

Yes, Microsoft Office/Word 2010 is compatible with windows 8. Did you install microsoft office/word 2010 software on windows 8 yet?

Customer :

I have to reinstall the prog??! I have moved & am not sure where the product key even mis...

Viet - MS Office Tech :

Yes, that's correct.

Viet - MS Office Tech :

You have to reinstall all your programs.

Customer :

I am beginning to regret loading windows 8- & paying 50 bucks to hear this discouraging news...

Viet - MS Office Tech :

I"m sorry about that; when you upgrade windows (xp vista 7 8, etc.) or change computers, you have to reinstall all programs.

Viet - MS Office Tech :

We can try to find your product key

Viet - MS Office Tech :

Did you purchase office online or from a store?

Customer :

I cant access my previous rogs? I have run that program & it has vanished

Customer :

I purchased in WA DC & am in Montana- as I said I moved- after a loss in the family

Viet - MS Office Tech :

Sorry, all programs have to be reinstalled. Do you still have the office disk?

Customer :

perhaps- in a godforsaken storage unit- it will be hell to find

Customer :

what abt upgrade to 2013 word?

Viet - MS Office Tech :

Sorry about that.

Viet - MS Office Tech :

You can try 2013 version at

Customer :

is there any break for us loyal Microsoft customers/userd

Customer :

?

Customer :

price-wise on 2012

Customer :

?

Viet - MS Office Tech :

There is the upgrade option, but you'll have to have your office 2010, you can try calling microsoft

Viet - MS Office Tech :

1-800-642-7676 (1-800-MICROSOFT)

Customer :

I am pretty angry ay Microsoft for not putting this up in CAPITAL LETTERS: "YOU WILL HV 2 RELOAD ALL PROGS"

Customer :

I know that's not ur dept

Customer :

but am frustrated - greatly

Viet - MS Office Tech :

Sorry about that, actually, when you upgrade to windows 8, it does tell you that it can only keep your files, not programs.

Customer :

I have spent a week trying to solve this problem

Viet - MS Office Tech :

Also, please notes Apps are different than programs.

Customer :

O man-just another "suck it up moment..." pretty hard to swallow...might get a Mac

Viet - MS Office Tech :
Upgrading from …What you can keep

Windows 7

Apps, Windows settings, and personal files

Windows Vista

Windows settings and personal files

Windows XP

Personal files

Viet - MS Office Tech :

Sorry about that. If you upgrade Mac, you'll have to reinstall applications/programs also.

Viet - MS Office Tech :

For your programs/product keys you should keep records; let's say your computer brekas down, then you cannot reinstall

Customer :

doesn't say "cant keep $300.00 Microsoft products-

Viet - MS Office Tech :

Sorry, it does not say what you can't keep, but it does say what you CAN keep

Customer :

how shortsighted...as I said - a suck it up moment..maybe its time for a Mac

Viet - MS Office Tech :

OK, well, it's different, so it will take time to learn, just like learning from windows 7 to windows 8

Customer :

I am sorry to be taking this out on you- I know ur just another soldier-

Viet - MS Office Tech :

No problem.

Customer :

how about this: refer myt complaint to the "higher ups-" I know I am not the only one going thru this...

Customer :

like that wd do any good- guys rolling in a Bentley & cd care less abt us workers with abt 800 pps in limbo

Viet - MS Office Tech :

This is JustAnswer.com; we provide technical / computer support, but we are an independent company. We are not affiliated with Microsoft, or any other company. We provide online technical support for many products/software. As it's always been the case previously, when upgrading windows to any version, all programs have to be reinstalled.

Customer :

ok- well that was a /this ws an exercise in frustration- & I get hiring companies like yours- creates another layer of insulation- & income

Customer :

this is my $50 lesson for today

Customer :

bye

Customer :

do I get to peruse ur reply?

Customer :

or does it go when we sign off?

Viet - MS Office Tech :

I"m sorry about that. Don't worry, we guarantee our service. If you need help with any other computer issue, please let me know. Also, can you call microsoft for the record?

Viet - MS Office Tech :

They can check your registration, etc.

Viet - MS Office Tech :

But make sure to find your office disk first.

Viet - MS Office Tech :

That's the proof

Customer :

u mean I can come back? for how long

Customer :

?

Viet - MS Office Tech :

It does not matter, as long as it takes.

Customer :

24 48 hrs?

Viet - MS Office Tech :

Even a week

Customer :

on this specific prob?

Customer :

cool

Customer :

some consolation

Viet - MS Office Tech :

yes

Viet - MS Office Tech :

Call microsoft at

1-800-642-7676 (1-800-MICROSOFT)

Customer :

thanks for ur help- by the way, hv u been asked for similar assistance?

Viet - MS Office Tech :

You're welcome. Yes, of course, many consumers do not know that programs have to be reinstalled on a new windows version.

Customer :

bye\

Viet - MS Office Tech :

Bye for now. Thank you,

Expert:  Viet -MS Office Tech replied 1 year ago.
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