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Molinari
Molinari, MS Office Tech
Category: Microsoft Office
Satisfied Customers: 4459
Experience:  Certified IT Guru
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I am getting an error: Cannot start Microsoft Office Outlook.

Customer Question

I am getting an error: Cannot start Microsoft Office Outlook. Unable to open the Outlook window. The set of folders could not be opened. The server is not available. Contact your administrator if this condition persits.

This is a laptop running Windows Vista and is not connected to server.
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  Molinari replied 4 years ago.
Try this:

Go to Start, Run, and type in

Outlook.exe /resetnavpane

Let me know what happens...
Customer: replied 4 years ago.


This does not work. It says that the command is not recognizable and an internal or external command, operable program or batch file

Expert:  Molinari replied 4 years ago.
Did you leave a space before the / ?
What version of outlook is it?
Customer: replied 4 years ago.

Yes, I left the space and it's Outlook 2003

Expert:  Molinari replied 4 years ago.
Ok, try

"C:\Program Files\Microsoft Office\Office11\Outlook.exe" /resetnavpane
Expert:  Molinari replied 4 years ago.
Any luck?
Customer: replied 4 years ago.
I was trying to help my friend and to leave. I left his computer on but he won't be home until later. His name is Lester. Will you be able to help him. He's not tech savvy at all?
Expert:  Molinari replied 4 years ago.
Yeah, the last suggestion should work....

Go to Start, Run, and type in

"C:\Program Files\Microsoft Office\Office11\Outlook.exe" /resetnavpane
Customer: replied 4 years ago.
His machine doesn't have the start run line. You have to launch the command prompt. I don't know if he will be able to do it. I might have to call him and walk him through it. But I could have sworn I tried that too and it didn't work
Expert:  Molinari replied 4 years ago.
Try it from the command prompt then, and be sure to include the quotes.

Otherwise if that fails, this may work....

http://support.microsoft.com/kb/272227