Hi, Welcome to JustAnswer. This is Mahbub Shahin can assist you.
Please let me know when you will be ready?
i am now
Are you trying to install windows OS?
yes windows 7 pro
Please make sure the product key you are typing correctly. I mean do not type o instead of Zero.
it is the code on the casing
Please tell me the exact number of keys?
please tell me the exact error code?
no error code just says product key is not valid
Please hold on.
Did you activate this product key in earlier time?
yes this is my second reinstall in 2 weeks. due to trying out office 2013 and it going corrupt and now autoroute stopped working
wodering whether to start from scratch again, could i still have corrupt microsoft files in the machine
or is there a limit on the number of times i use this key
Ok one more question do you try to activate MS Office?
it was activated fine before reinstall
You can use it several time in your computer. There is no limit. But you can't activate it into separate pc.
You can only do this if your product key is for several pc.
same pc, cat have had a clean reinstall, i thought i must have hit ba reinstall ceiling evidently, not
This kinds of problem happens for corrupted file.
i think i am going to try a format and reinstall again
You have to completely uninstall the software then reinstall it again.
yeah format the drive, not a problem as everything on an external drive
Any more question please let me know.