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JazzyJ72
JazzyJ72, IT Business Owner
Category: Microsoft Office
Satisfied Customers: 42
Experience:  Microsoft Partner, supported MS Office 2000,XP,BPOS
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EXCEL DOES NOT OPEN FILE NORMALY IT SHOWS ON ALL CELLS ooo

Customer Question

EXCEL DOES NOT OPEN FILE NORMALY IT SHOWS ON ALL CELLS oooooooooooo
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  replied 1 year ago.

JasonSegale :

/hello there


 

JasonSegale :

can i help you get this working correctly again

JasonSegale :

I am a microsoft certified technician as well as a Microsoft Partner

JasonSegale :

and have solid experience for using Microsoft Office products

JasonSegale :

it sounds to me like an caching issue or an issue with your font selection


 

JasonSegale :

Are you online currently?

JasonSegale :

if you would care to proceed please just reply back to my responses and I will receive a notice and return to this thread to assist you until its functionality is restored

JasonSegale :

Im out here in southern california and its currently 1:00AM

Customer:

i am here waiting thanks

JasonSegale :

ok

JasonSegale :

im here as well

JasonSegale :

i have a way that is off this format to remote in and solve this problem as well usong logmein rescue technician console

JasonSegale :

if your interested

JasonSegale :

no charge just easier for both of us....and is encrypted

Customer:

ok lets do it

JasonSegale :

go to www.logmein123.com

JasonSegale :

and enter this 6 digit pin code

JasonSegale :

902682

JasonSegale :

it will prompt you to run or save a small file which is safe to do...

JasonSegale :

answer the appropriate questions with a yes

JasonSegale :

I see your session

JasonSegale :

one more time

JasonSegale :

there is a pending response required

JasonSegale :

ok talk with you soon....what is your first name?

Customer:

Andreas

Customer:

any news?

JasonSegale :

I have tried on several occassions to recover the corrupted data until I simply became too tired and needed to get a little shuteye( I worked on the corruption issue until 4AM PDT)

JasonSegale :

I am continuing my efforts for this currently however and will have a more defined answer for you shortly

JasonSegale :

I do apologize for the delay

JasonSegale :

Ok I have had a little success with the file so far and have discovered a small fragment of data from a sample I am going to try and use the technique on the rest of the data file and see if I can recover it...What was the F1 segment in the file ....Header Information or ? I see a reference for F2 and F3 that appear to be still intact but are not viewable because it cannot proceed past F1

JasonSegale :

If you have a minute let me know what the F1 segment contained previously and perhaps I can speed the process along

Customer:

f1 is text called visa,if i understood well

JasonSegale :

thank you I was looking for the text value in field F1 and this may help me repair the corruption

JasonSegale :

FYI I have not been successful as of yet to recall the data within the file but also I didnt get any time to work on it today as I had a family matter to attend to today. I will have an opportunity to revisit this matter tomorrow and I have also reached out to a knowledgable friend of mine for his input and insight and expect his response tomorrow on possible ways to extract the data for you.

JasonSegale :

Ok I have discussed your file recovery dilemna with a trusted friend to see what further actions could be leveraged to retrieve the data from within your file. He and I both agree that recovery may simply not be possible for this file...its missing all the header information and the excel cell zones have been zeroed out not just covered in a different encoding...I am sorry to state that I am unable to solve this mystery at this time and welcome you to another experts second opinion...I will continue my efforts up until tommorrow after noon.

JasonSegale :

Sorry to have failed you on this problem but it appears the corruption is simply too much to overcome and bring the file back from the grave

Customer:

somebody its calling me saying that my computer has virus and he wants access to fix it.What do i do?

JazzyJ72, IT Business Owner
Category: Microsoft Office
Satisfied Customers: 42
Experience: Microsoft Partner, supported MS Office 2000,XP,BPOS
JazzyJ72 and 3 other Microsoft Office Specialists are ready to help you
Expert:  Jason replied 1 year ago.
Greetings,

Thank you for your question and your time today.

My name is Jason and I will be the expert working with you today to help resolve your problem.


That is a very well known scam. Please, do NOT let them have access to your computer. They will only scam you.

Expert:  JazzyJ72 replied 1 year ago.

That is correct Andreas and do not trust that phone call troller as he did not come from Just Answer nor myself and I was the primary responder for assisting you and I would never ever in a million years divulge anyones private information for any reason whatsoever. I apologize for this occurence as I do not understand how this happens...I will state that even I myself have received a call stating the exact same information..."That they were from XYZ company and that I had a bug in my system and they had been contacted to repair my system"..something I would never do and I eventually strung the conversation along long enough to literally get them right to the point of login and then told them I was a Microsoft Certified Partner and that I was tracking them and was sending the files over to the authorities to which they hung up faster than a cat jumps off a hot metal rooftop in summertime. Big OL' Click!!!

 

Anyways thank you for the payment it was appreciated terribly sorry I could not salvage the data for you. If you need me again or have a break through on this issue please dont hesitate to call upon me again ok ....Take care Andreas

 

Jason Segale

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