How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Joshua C. Your Own Question

Joshua C.
Joshua C., PC Technician
Category: Microsoft Office
Satisfied Customers: 703
Experience:  Microsoft Certified Desktop Support Technician with over 10 years of experience.
Type Your Microsoft Office Question Here...
Joshua C. is online now
A new question is answered every 9 seconds


Customer Question

lost all data on excell- said when closing that some format is not compatable - made no sence but ussualy i say continue and all is saved this time i accidently pushed copy to new sheet and it saved an unknown format with no data - can i reverse this
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Joshua C. replied 3 years ago.
Thank you for using my name is XXXXX XXXXX I am going to answer your question today:

Microsoft Excel provides automatic recovery for a corrupted file by attempting to reopen and simultaneously repair the file. Excel identifies what it changed while repairing the file. If the repair fails, Excel again tries to open the file but instead of attempting a repair, Excel extracts cell values and formulas leaving only the data. Under some circumstances, however, Excel won't automatically go into recovery mode, so users may find it necessary to recover file data manually.

To manually repair a file

1) On the File menu, click Open.

2) In the Open dialog box, select the file you want to open, and click the arrow next to the Open button.

3) Click Open and Repair, and then choose which method you want to use to recover your workbook.

If the above steps don't work, then the data is lost. Below is information on saving frequently as well as turning on auto save in Excel so if this ever happens again you will have backups to restore to.

Saving a backup copy of your file

As a preventative measure, you may want to save your file often and create a backup copy every time you save. In the Save As dialog box (File menu, Save As command), click Tools, click General Options, and then select the Always create backup check box. This way, you'll have access to a good copy of the file, should the original be accidentally deleted or become corrupted.

You can also make sure that Excel automatically creates a recovery file at specific intervals. In the Options dialog box (Tools menu, Options command), on the Save tab, select the Save AutoRecover info every check box, and then specify a number of minutes. In the AutoRecover save location box, specify the location where you want to save the recovery file. Make sure that the Disable AutoRecover check box (under Workbook options) is not selected.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland

Meet The Experts:

  • jstinehelfer


    Information Systems Manager

    Satisfied Customers:

    A+ Comptia Certified computer repair
< Last | Next >
  • jstinehelfer's Avatar


    Information Systems Manager

    Satisfied Customers:

    A+ Comptia Certified computer repair
  • JasonJames122's Avatar


    Computer Enthusiast

    Satisfied Customers:

    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    Computer Software Specialist for more than 10 years
  • The-PC-Guy's Avatar


    Computer Manager

    Satisfied Customers:

    20 years experience providing remote computer support
  • James K.'s Avatar

    James K.


    Satisfied Customers:

    Technical Director of IT Company
  • IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    Bachelor's Degree in Information Technology, Microsoft Certified Professional
  • Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    Certified Expert with over 10 years experience.