Excel seems to have become corrupt; I can't copy from cell to cell, and the paste function gives only two choices (text, and something else I have forgotten), neither of which is any use. What shall I do? Iris xxxxx
and welcome to JustAnswer.com
I will try to help with your question
Do you have Office 2007 or 2010?
Ok. Can you please close all Office programs
then run the automatic fix from bellow link:
It doesn't work.
It offers online help -- shall I accept?
Did you run the file? It takes at least 5 minutes
Yes, please accept
I tried to run the file and after I agreed to the terms, it said it doesn't work on my application or something like that. If I accept online help from Microsoft Fixit, is that different from you?
Can you please write here the exact message you got when you run the file
"This Microsoft Fixit does not apply to your operating system or application version."
Do you use Windows 7?
Windows 7 Professional
Ok. We will have to use the harder way to Restore Excel to working condition
Please open Start and in Start Search type:
and press enter
Registry Editor will start
In it navigate to this path:
OK. Now what?
Ok. Now there will be sub-folders under 14.0 folder
right-click on Excel folder and delete it
Now close Registry editor and try Excel
if it's still the same, you will have to restart computer for changes to take effect
then please open this page from email message we will send to you
Still the same, so I'll restart and then look for your message.
I don't have any message from you, but this page has re-opened
Did you already restart computer?
Yes. And I re-opened Excel. And it still doesn't work.
Did you try to uninstall Office completely then to install it again?
No, I followed your instructions to delete Excel.
This usually works, but if not you will have to uninstall and re-install Office
If I uninstall it, will I be able to re-install Office?
Do you have the Office CD?
No; we downloaded Office.
Ok. I will have to opt-out and open your question to other Experts as I am out of ideas. Hopefully someone will be able to remotely access your computer and help. Thank you
Since this is supposed to be an urgent response, I would like to know how soon I can expect to hear. If it's going to be more than another half hour, I would like to cancel and have you refund my deposit.
Please cancel this request immediately; there is no way you could now complete it on an urgent basis. Please also refund all amounts now on deposit with you, and send me a confirmation by email.