Hello there. Welcome to Just Answer. My name is XXXXX XXXXX I’d be happy to assist you with your issue today.
So this can happen for a couple reasons
First off, did you do anythign specific when this started happening?
Also, is it all documents that produce this message or just certain ones?
First thing I would suggest is checking for updates for word
No I could be that a picture / table file placement in a word page was incomplete alternatively I was exploring to high light text in an other document to get the speller in German my default is american english.
I would check for updates first
This error can also be caused by messing with language settings
heres how to remedy that
I can open a new document when I quickly act upon opening Word but a second the message blocks everything
whats the second message?
there is no second message sorry it meant a second after the page opens the message comes up and blocks everything menus are grayed also preferences
even when you just open the program by its self?
hmmm, let me see what else we can try
when I open the program a number of previously opened documents come up as well but I can not switch to them after the message comes up
are tehy opening in a recovery mode? because you ahve to force close wor deach time
I wanted to reinstall this office, but I had bought i 2 years ago by downloading and I do not know how to get to the old installation. upon attemps to upgrade from my current 14.0.2 to a current 14.2.4
no they look normal with title on topic of window
cont'd upgrade themessage comes up Mac can not accept the upgrade because office is missing a file or so
you should be able to redownload the original install files
where would i find them I did m^not save the dmg
if you go here and download the trial, install that, then input your product key, should work
assuming you have your product key
this should work
I do have an ID do you need to have a look? I bought it as a 'home version' that was offered to company employees using Office at work and came at a much reduced priced.
no i don't ened the id
if you download that trial, and then when prompted, enter your product id. should unlock the full version
I have a US english version, when trying you suggestion with my current location Switzerland a German version is offere I dont want a german version all the commands are different
at the top of that page there is a dropdown for region
beside the search bar
see if that helps
I find it exasperating that I get automatically German language website text. du to the internet a location service seem to be at work
I will see how to proceed
I have to leave the download proceeds very slowly can I come back a little later or tomorrow I do not believe it is done yet.
I'll be around for the next couple hours
we can always reconnect tomorrow as well, I work from home each day so I'm available a lot fo teh time.
Whatever works for you
I have reinstalled from the web link you gave me abovr. It is sn english version and all office programs word xls and ppt are fine.
the word cosuments now could be closed individually and addressed etc as normal . So the failure has been removed
Thanks. It also seem to have the ID of my version from before
So thanks and I hope I dont need to crawl bacjk with more trouble
so glad that worked for you
well if you do run into more trouble in the near future, even if you accept my answer we can still communicate thru here
so no worries
Pleasure working with you Wolf
PS the version is the 14.0.2 the down loaded update can not be taken up because the destination (Mac hard drive ) ... because a version of the software required to install this update was not found on this volume. I also could send a screen shoot (dont know how) but what is missing ? should I stall any of the intermediate version 14.1.... to 14.2.1 etc or ist this the special conditions I have bought the program for ? Even if I had to pay how could I upgrade?
sorry its not an urgent need just an anoyance so dont spent too much thought on it . I am very glad you could help me Thanks
Are you getting this message when you hit, Help, then Check for Updates inside word?