How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet -MS Office Tech Your Own Question

Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 26023
Experience:  Ten years of computer hardware and software support; Windows 8 7 Vista XP; Microsoft Office, etc.
30037186
Type Your Microsoft Office Question Here...
Viet -MS Office Tech is online now
A new question is answered every 9 seconds

My compuer crashed. I purchased a new one this evening. Now

Resolved Question:

My compuer crashed. I purchased a new one this evening. Now I am trying to download my Microsoft Office Professional 2007. It will not download. I need help.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.
Hi,

Does the new computer have windows 7 or 8, etc.?

Is there any error message when installing Microsoft Office? Are you using the Office disk or download from a website?

Do you still have the product key for Microsoft Office Professional 2007?

Thank you
Customer: replied 1 year ago.


Windows 7


 


Yes an error message appears. Using disk.


 


Yes, I have the product key.

Expert:  Viet -MS Office Tech replied 1 year ago.
Did you go to Start, control panel, programs, programs and features and uninstall any microsoft office program you see first, then restart the computer and install your office 2007?

Can you please provide me the exact error message? Thank you
Customer: replied 1 year ago.

 


Yes, I uninstalled the Microsoft 2012 Starter. I don't remember restarting the computer. The error message is...



The path you have choosen does not point at a qualifying upgradeable product. Click retry...

Expert:  Viet -MS Office Tech replied 1 year ago.
Is this an upgrade version of Office 2007? Or is this a full version of Office 2007? Thank you
Customer: replied 1 year ago.

Upgrade

Expert:  Viet -MS Office Tech replied 1 year ago.
Do you have an older office version, such as 2003 to install first? Thank you
Customer: replied 1 year ago.


Yes,I have the 2003.

Expert:  Viet -MS Office Tech replied 1 year ago.
Great. Since it's an upgrade (not full) version, then you just need to install the Office 2003 first, then it would let you install the upgrade Office 2007.

If there is still any issue, please let me know. Thank you
Customer: replied 1 year ago.


Before ending this session...If this does not work...how do I return to you without going thru red tape and more money?

Expert:  Viet -MS Office Tech replied 1 year ago.
Don't worry, you can bookmark/add to favorites this web page and/or check your email for message from JustAnswer in order to get back to me via this web page later. Please let me know the result later. Thank you
Customer: replied 1 year ago.


Ok

Expert:  Viet -MS Office Tech replied 1 year ago.
OK, please take your time. Thank you
Customer: replied 1 year ago.


Hello, Viet,


 


The installation of 2003 is complete and the 2007 upgrade was successful. I will have to restart my computer now. Therefore, we will be disconnected. Thank you for your assistance. I'll wait for your confirmed reply to end the session. Again, thank you.


 


M

Expert:  Viet -MS Office Tech replied 1 year ago.
Great. You're welcome. Please rate my service. If you have any further question later, please let me know any time. Thank you very
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 26023
Experience: Ten years of computer hardware and software support; Windows 8 7 Vista XP; Microsoft Office, etc.
Viet -MS Office Tech and 5 other Microsoft Office Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional