Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello and welcome to JustAnswer
My name is XXXXX XXXXX I would like to assist you.
Is this your excel sheet you created or did you receive it as an attachment and are trying to open it and someone else created it?
It is a commercial product Invoice Sheet Manager. I have been using it for years to generate invoices for my consulting services. Tonight when I opened the program I get the error and I can't get beyond it.
alright, so it's the program you are trying to open, not a particular excel sheet
Let me check something
I can open the program. I can see the sheet. I just can't enter data as the error code pops up whenever I try to do anything. The excel sheet is working from an access data base. (I think)
That Invoice Manager, who created the product? Is it quickbooks?
It isn't Quickbooks. As far as I know it it Microsofts creation.
what version of windows do you have?
xp, vista, windows 7?
Alright please bring up the start menu, then in the search at the bottom type in programs and features then push enter
Now scroll through the list and find your invoice program and click on it then at the top click on change and then click on repair
I don't see a repair option.
what options do you have?
Did you do any special tweaking for this program? It may just be easy enough to uninstall it then re-install it
wala, it should then work :)
are you trying to get me into the control panel menus?
no control panel menus, just the programs and features menu, similiar to the add or remove programs menu in XP
it says programs and files
The window should look similar to this:
I didn't do anything. I printed invoice # XXXXX Tonight I want to create # XXXXX I can't do it because something has changed. If I uninstall I lose 2012 data. That is a ton of work. Maybe I'll sit on this and give it to one of the accountants tomorrow. They know excel because they work in it all the time. I am willing to give you access to this computer, if that will help; however, it is late at night and I have to get to bed. No offense intended.
Unfortunately our Remote Service is only in beta and select techs have access to it,so I can't remote into your computer.Could you please tell me are you trying to open the program from a invoice or from the program original icon?
I am going into the documents files clicking on 2012 INvoices. That openes the files then I select a macro the opens invoices from there I have options. I opened the last invoice to see what the last day I billed for was and you know the rest "error 91"
Did you change anything in the code for the macro?
sounds like a macro could have caused this?
Can you open the program without clicking on the macro first
It is midnight. I am want this fixed and I know you would like to help me. I can't spend any more time on this. I did not realize it would play out this way.
Alright no problem