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I will do my best to help
yes, you will first have to uninstall previous version of Microsoft Word before you continue to installation of new Office 2010
Please let me know if you have XP, Vista or Win7 and I will provide the steps for uninstallation
Ok. You will have to open Control Panel -> Add/Remove programs
there in new window that will open, find Microsoft office in the list, right-click on it and select Uninstall
after un-installation finishes, please install new Office
Let me know if you have any questions
I don't think anything happened. I'll try again.
Did that. There are several Microsoft icons. The one with Home/Student?
Are you there?
It seems to be frozen.....my time is limited....please advise.
Where are you looking? In Add/Remove Programs or somewhere else?
Did you download Office home and student
or you bought a CD?
Did you try to just install the new Office Home and Student. If not please try to install and if you get any message let me know
I am in Add/Remove Programs. There are 3 frameworks on the menu. Does that mean we had the 3-pack disk?
Did you find Microsoft Office in Add/Remove programs list?
What do I do if I get kicked offline as happens frequently? How do I get you back?
Just stay on this page
don't try to close it
My conputer seems to be frozen on Add/Remove Programs. I have Microsoft Home/Student 2010 highlighted but no response when I hit change/remove key.
Ok. It needs sometime. Please wait for a moment.
If it doesn't unfreeze you will have to restart computer then to try to go to Add/Remove programs again
Microsoft was installed on our computer when we got it...no disk. Now I have bought a disk but have not tried to install it.
Ok. You can try to run the CD
and let me know what happens
Do you advise to try to install new disk?
Let me know how it goes
The last transaction with you was 7:59. Are you there? I am installing program slowly. Program has been installed. I'm about to use.
I wrote on 8:19
and was waiting for your response
Ok. Let me know if everything works.
Try Word, Excel, Powerpoint
I got it on and have used it. Seems to be ok. Thanks.