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Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 35277
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I have a grid on my word 2010 screen and it will not go away

This answer was rated:

I have a grid on my word 2010 screen and it will not go away . I do I get rid of it?
Hi,

Do you mean the Word program cannot be closed? And you have shutdown and restarted the computer, but it did not work.

Do you have windows xp, vista, or 7?

Can we do a screen sharing session so I can check/fix this issue directly?

Thank you
Customer: replied 4 years ago.


windows 7, yes

Customer: replied 4 years ago.


windows 7, yes

no when I open it it has a grid in it and I am not able to do my homework.
Customer: replied 4 years ago.


windows 7, yes

no when I open it it has a grid in it and I am not able to do my homework. or you there?
Close Word, then click on Start and type %appdata% and press Enter key, then open Microsoft folder, then Templates folder, then delete the Normal... file, then open Word and check. Please let me know. Thank you
Customer: replied 4 years ago.


didn't work

Were you able to delete the normal... file?

Please click on the website below and allow the remote program to run:
http://67.192.95.188:8040/?Session=a1dc1064-e60e-4e9d-8dd7-82991f1a592e&SUPPORT=JAVAW

Thank you
I have resolved the issue via remote support. Please rate my service. Thank you very much.
Viet -MS Office Tech and 5 other Microsoft Office Specialists are ready to help you