Firstly sorry.... this forum is supposed to be for Microsoft Office :(
I right clicked as advised .... surely this is the same as unticking the box at left is it not. If so I would guess that it will return as it has before.
Before I do that...how do I get back to this point in the consultation
Got back here via email! Have restarted and the offending attempted update 'Security Update for Microsoft Office PowerPoint 2007 (KB2535818)' is still there unchanged :(
Viet, I have followed the sequence. I did a system restore to a point before all attempts and went through the sequence again. Obviously repeated downloads will be expensive .... I saved and 'reused some. I turned off Macafee.... absolutely no upgrades will install. In desperation I will try the readiness tool again and leave it, if necessary overnight as I saw a report of the tool actually completing its task BUT it was by no means certain that it actually helped the main problem. There are many reports regarding this problem and no reports of success. If it were not for reports of big deficiencies with W8 I would almost consider upgrading. The madness is that I would be TOTALLY happy to ditch Powerpoint if I could be sure that other upgrades would work .... but I simply don't believed that this would occur.
OK will uninstall McAfee.
Have uninstalled mcafee. Read article by Ed Bott suggesting third party antivirus unnecessary. Always wondered about that! BUT installation of Readiness Tool seems painfully slow.... described by another user with same problem as 'stuck' but eventually succeeded. Why is it so? I have turned off fire wall and reactivated Windows Defender. What next?
My original attempt to instal latest Powerpoint security update also still fails :(
Current version Office is 2010 .... will that upgrade as you suggest..... how do I get Key? Current version is (I think) from built in product which lives perpetually on partition of hard disk allowing ultimate ability to restore after catastrophic failure .... like when grandkids are let loose :)
Upgrade just failed again....message "unknown error" Code 80070643
Does suggest 'try again'...
Actually think I do have the Key.... doesn't say Office per se but it certainly isn't the windows 7 key. Four groups of numbers and letters separated by - sounds more like Office?
I'll try the repair option.... and go to bed. Thanks for trying ..... my profile incidentally is a Paediatric Surgeon,part trained in Seattle.
Don't know how this works but may try to continue the discourse tomorrow.
Cheers XXXXX XXXXX :)
Amazing.... I successfully repaired the whole suite.... still won't accept the 'security' upgrade. Really find it hard to imagine a significant security upgrade in Powerpoint! May have to try the Office download later.
I am now in the situation that I have abandoned McAfee (which really does'nt worry me too much.... as you said I can reinstall with different parameters... but then one would then sensibly want to optimise Microsoft's built in security system and maintain/update its constituents and associated core programs. I will continue the fight tomorrow!
Good morning. (Australia) Renewed net framework....no change
Found Office engine set to manual .... changed to automatic .... no effect
Downloaded trial Office .... used it to repair only .... no effect
Interestingly update is 'for Powerpoint 2007'! Crazy!
Bit reluctant to use download to replace Powerpoint or whole suite .... I have new and old Keys but bit scared I will be hit with PAY in 60 days! I would rather upgrade to totally new version if that were threatened!
Relist: Other. Both techs have been very persistent BUT we still do not have a solution! I have tried all suggestions. Seems odd that Windows keeps asking for an important 'security update to Powerpoint 2007 when 2010 (even repaired with new download) is installed????
All's quiet... awaiting reply!
Flopcat....hope you are again there.
Tried all above....all adjusted as necessary. Repaired Office. Still same problem.
System guarantees success .... hope this is still to be honoured!
I have tried all suggestions .... direct contact with Microsoft lead to same ideas including 'restoring net framework to original state' which appeared to go smoothly but now another update 'Security Update for Microsoft PowerPoint 2007 (KB957789) appears and cannot be installed.
Fortunately all that happens is a message saying 'installing update 1of1' after shutdown but it shuts down soon afterwards.
I think we have wasted enough time and effort on this. I only hope that relying on Microsoft Security Essentials (I uninstalled MCafee) is safe enough!