I tried holding the shift key, but Outlook didn't prompt for safe mode. I did run-> "outlook /safe", and the behavior didn't change.
I need to leave the house shortly. Can we resume the conversation tomorrow or Monday?
I rebooted a couple of times and created another new profile, and the problem fixed itself. On to the next problem.
Since I didn't get any help from JustAnswer, I would like to get my $38 refunded. How do I do that?