Microsoft Office Questions? Ask a IT Expert for Support ASAP
The drive E are you talking about the cd/dvd drive or its a hard drive partition?
Not sure what you mean by hard drive partition - it's an external usb drive (Seagate)
that is what i wanted to know
when you connect it to the computer it does not recognize that a hardware is found
The drive does not show up in Windows Explorer but I can see it if, say, I try to open a file in Excel.
go to start right click on my computer click on manage then click on storage then click on disk management then right click on your device and select add letters and path window will pop up then click on add the select an alphabet and click on ok
this should solve the problem
let me know if you have further question.
I have already tried this and it hasn't worked
The drive actual shows up under E but in Explorer it does not appear
are you using windows 7?
No - Windows XP
if you connect any other usb device on the computer does it get detected?
Yes - I have tried the connection to a video camera and a headphone - those work. But no external drives appear in Explorer. I have tried two external hard drives and a USB stick
There isn't a red X - also I have already tested the drive on my Mac and it works just fine
The problem seems isolated to Explorer
one last option is left
run this tool till it reboots the computer
after reboot connect the drive it must fix the problem
run combofix and let me know how it goes.
if issue persists the windows os needs to be reinstalled.
That did fix the problem - thank you fro your help.
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let me know if you have any question.