How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask jnayes Your Own Question

jnayes, Computer Support
Category: Microsoft Office
Satisfied Customers: 2591
Experience:  Network Administrator
Type Your Microsoft Office Question Here...
jnayes is online now
A new question is answered every 9 seconds

Am using Office 2007. Am doing a mail merge

Customer Question

Am using Office 2007. Am doing a mail merge of 98 records from an excel file into a word letter that gets sent in an Outlook email message. One of the fields in the excel file has the email addresses. Some records have one email address in a cell and some have up to 6 email addresses in the cell. Word/Outlook are okay if only one email address is in the Excel cell, but when it encounters multiple emails separated by semi colans (;), it doesn't recognize them. It is placing a quote " mark at the beginning of the emails which is throwing off Outlook. I've tried formated the cells containing multiple emails as text, numbers, email links and nothing works. I tried exporting from Excel to a CSV file format and performing the import and the problem persists. Againl, I using 2007 versions of Word, Excel and Outloook. Can I make this work?
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  jnayes replied 3 years ago.

There's two ways I know of to do this. As you've learned, separators do not work (semi colons for example). Mail merge reads the entire cell, the semi colon will be treated as part of the email address.

So how do we get around this.

Easy, in the excel data source, create a field titles emails or whatever. And put each email in its own cell below it.

When merging, select send e-mail messages. You will have to select the field "email messages".

Alternatively, you can set up mailing lists (I actually prefer this method), in Outlook. I'm currently using 2010, so I'll have to link you to the specific instructions:

It'll allow you to keep it more visual/organized in Outlook. I know it seems a bit overwhelming at first, but once you do it once you'll get the gist of it. Just remember, to my knowledge, there is no separator available to put emails in one cell, it's how it reads the cell that causes the issue. This applies to ALL versions of office.

Let me know if I misunderstood the question. If everything works out and once you're completely satisfied, please remember to return and rate my answer. If not, or you need some clarification/assistance, don't hesitate to ask via the REPLY button.

Thank you.

Customer: replied 3 years ago.

I a bit confused. I have 95 lines of data in Excel. The data in each line gets merged into a MS Word letter that will get emailed to the distribuiton list found in one cell for each line. For example line 1 gets sent to 3 people and I did have their email in 3 separte fields, but when you go to mail merge to email, you can only select one field. Which is why I joined the three emails and placed them in one cell thinking Outlook would read that cell but the error message says it doesn't recognize my string. I'd prefer not to have to set up 95 dist list in outlook to send these. Any other suggestions?

Customer: replied 3 years ago.

The question was locked and customer service unlocked it, are you still working on this question?



Expert:  jnayes replied 3 years ago.
There was an issue with the site, it sent your question to a category I was unable to answer questions in.

I have a better understanding of what you mean, but my point still stands. You will not be able to put all the email addresses in one box. It's silly, I know, and it makes very little sense that they didn't implement it (even in 2010 by the way which is what I run).

Each email address needs to be in it's own cell, under whatever field of your choosing.

I can send this question to the programming department if you wish, and one of those guys might be able to write a script or give you some better insight on this. Just let me know and I'll send it over there. And once again, very sorry about the delay.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland

Meet The Experts:

  • jstinehelfer


    Information Systems Manager

    Satisfied Customers:

    A+ Comptia Certified computer repair
< Last | Next >
  • jstinehelfer's Avatar


    Information Systems Manager

    Satisfied Customers:

    A+ Comptia Certified computer repair
  • JasonJames122's Avatar


    Computer Enthusiast

    Satisfied Customers:

    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    Computer Software Specialist for more than 10 years
  • The-PC-Guy's Avatar


    Computer Manager

    Satisfied Customers:

    20 years experience providing remote computer support
  • James K.'s Avatar

    James K.


    Satisfied Customers:

    Technical Director of IT Company
  • IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    Bachelor's Degree in Information Technology, Microsoft Certified Professional
  • Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    Certified Expert with over 10 years experience.