I'm not certainbecause I've used both methods at different times but suspect most occurrences are with ctrls
No error messages. Just crashes and says its restarting word
Keep me posted.
Wilco, get back to you soon
Back again Jess. Success. No problems in safe mode and would you believe after I closed safe mode and started without it. What I did was fire up as instructed in safe mode then copied and pasted to and from at least three documents as well as later copying text from a web page. All OK. I then shut down safe and started normal mode with the same result. Touch wood, no crashes so far. What's the cause? Or what should I do in the future if it comes again? Could this be the only occasion it worked for me tonight my time? Regards, Wayne
Hi Jess, I use cccleaner all the time so the error is occurring despite that approach. I will however look into the add-ins and the other guidance and let you know how I go. Many thanks, XXXXX XXXXX really frustrating for the last week or two but I think it will be better from now on. Regards, Wayne