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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I have recently installed microsoft word 2010 on my computer.

Customer Question

I have recently installed microsoft word 2010 on my computer. When I save the documents they are saving as docx files and I cant open them nless I save them as rich text files. When I have word documents sent to me by email they are opening as docx file documents and I cant open them. How can I fix this? Thanks Julie
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 3 years ago.

Have you tried to uninstall all microsoft office program(s) (if there is an older version of office installed), then restart the computer and reinstall office/word 2010?

Thank you
Customer: replied 3 years ago.

I only have limited installs of micro soft 2010 so that is not really an option.


I only have a verison of on the computer. Can I delete this and word 2010 will work? If so how do I do this? Julie

Expert:  Viet -MS Office Tech replied 3 years ago.
Actually, it will actually let you uninstall and reinstall office.

You can try; go to Start, control panel, programs, programs and features and uninstall open office. Thank you