How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
Type Your Microsoft Office Question Here...
James K. is online now
A new question is answered every 9 seconds

I have microsoft office home & student 2010 preloaded in my

This answer was rated:

I have microsoft office home & student 2010 preloaded in my PC which I activated with a product key when I bought the computer 2 years ago.I've been using it since I bought the PC.
A problem has occured now.When I try and open some office files,excel usually, the page opens but it's grayed out and and the sheet is blank.When I try to open the folder with my excel files the file is there but the excel icon is not,that icon with the 6 dots is there
Can you help?

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 4 years ago.

Yes ok

Click the Link above then

1) Click Agree
2) Download and Run the Screenconnect.exe
3) Click Run/OK/Yes if asked
Cheers James
James K. and 4 other Microsoft Office Specialists are ready to help you