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Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 3723
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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I have a Samsung netbook on which there is a trial copy of

Customer Question

I have a Samsung netbook on which there is a trial copy of Windows 2007, trial period now expired. When the 'enter product screen' comes up i type in the CORRECT (yes, it is, i have checked and rechecked) product key it says it's not valid. where do i go from here?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Shefin replied 2 years ago.

Shefin :

Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.


 

Shefin :

Please let me know when you are ready.


 

Customer:

ready


 

Shefin :

Are you trying to activate Microsoft Office 2007?


 

Customer:

yes

Shefin :

From where did you get the product key?


 

Customer:

on the base of the laptop

Shefin :

Please be informed that the product key that you see on the bottom of the laptop is for your Windows and not Microsoft Office.


 

Customer:

it's a microsoft sticker

Shefin :

Microsoft Office came preinstalled with your computer is a trial version.


 

Shefin :

It will expire after 60 days or a number of use.


 

Shefin :

Yes. The sticker for Microsoft Windows 7.


 

Customer:

so what does that mean, that i have to buy another copy?

Shefin :

Yes.


 

Shefin :

You have to purchase a full version.


 

Shefin :

Manufactures do not provide full version of Office with their computers.


 

Customer:

but surely if it's got a 25 digit product key and haven't i already bought it? if not, how do i do that without a cd drive?

Shefin :

The product key is for the Windows 7 that came installed with your computer.


 

Customer:

ok, fine. but can i buy a copy online from somewhere and download it? the laptop doesn't have a cd drive

Shefin :

You have to purchase a product key for Microsoft Office, download and install the trial version for the appropriate version, and activate it using the product key that you have purchased.


 

Shefin :

You can buy it from Microsoft website.


 

Customer:

do i do that direct from the microsoft website

Customer:

ah ha, you answered before i even asked :-)

Shefin :

Yes.


 

Customer:

ok, i'll do that. thank you very much.

Shefin :

You can purchase the download version or CD version.


 

Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 3723
Experience: Working as Tech support specialist with a world famous computer manufacturer
Shefin and other Microsoft Office Specialists are ready to help you

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Shefin
Shefin
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Working as Tech support specialist with a world famous computer manufacturer