Greetings,Thank you for your question and your time today.My name is Jason and I will be the expert working with you today to help resolve your problem.
Which version of Office are you using?
Thank you for the update.May I please, remote into your computer so that I can better help you resolve this problem?
Thank you.Please, click the following link and allow the remote app to run: http://220.127.116.11:8040/?Session=29be4229-6363-4608-af51-b268b30f74e3&SUPPORT=NET
Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.Please, bookmark the following page if you ever want to work with me directly. Any new questions posted at the following page will be sent directly to me: http://www.justanswer.com/computer/expert-computertechmaster/Thank you,- Jason