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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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What is side by side configuration. I cannot open my Microsoft

Customer Question

What is side by side configuration. I cannot open my Microsoft outlook because I am getting the error saying that side by side configuration is missing
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  James K. replied 4 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 4 years ago.
Prefer to receive instruction to do myself
Expert:  James K. replied 4 years ago.
When did the problem start have you installed anything Latley , have you re-installed the .Net Framwork?
Customer: replied 4 years ago.
No
Expert:  James K. replied 4 years ago.

What version of Office do you have Installed ?

 

2003/2007/2010

 

Do you have the Install Disk >?

Customer: replied 4 years ago.
2007
Yes I do have install disk
Expert:  James K. replied 4 years ago.

Ok best thing is a clean install

 

You will not lose any Data

 

First click the Link below and under method 2 download and install and Run the Fix IT

 

http://support.microsoft.com/kb/928218

 

A black box will open > and let it run it will remove office

 

Then Restart the Machine and Insert the disk and install

 

Let me know any issues

 

Now please click the Smiley Faces and Submit

 

Come back any Issues

 

Cheers James

 

 

Customer: replied 4 years ago.
I am backing up some of my files in case it all goes pear shaped
Are you sure this will work? What is causing the error?
Expert:  James K. replied 4 years ago.
No need to back upi your files , your only uninstalling office

Let me know when you have Followed my Instructions
Customer: replied 4 years ago.
I have uninstalled and tried to install again and I get the following message...Error 2908 an internal error has occurred ({10Cd20d2-733E-4174-9D02-2C6C26163DA5} )
Contact Microsoft Product Support Services for assistance.
For information about how to contact PSS see C:\Users\Admin-1\appData\local\temp\setup00001030\PSS10R.CHM
There is no setup00001030\PSS file in that path
So where to fom here?

Expert:  James K. replied 4 years ago.

This is usually an Issue with the .Net framework

 

Did you have any other Versions of Office installed like 2003

Customer: replied 4 years ago.
Hi
I reinstalled .Net and so Office has installed OK now BUT I am still getting the error - "The application has failed to start because its side by side configuration is incorrect. Please see the application event log for more detail :-(
Expert:  James K. replied 4 years ago.

Thanks

 

Can I remote on and Have a look ?

Customer: replied 4 years ago.
With no offence I am not entirely comfortable with someone I don't know accessing my computer.
Do you know what is causing the error and how to fix it
Expert:  James K. replied 4 years ago.

It could be many things i am afraid , there are a quite a few issue that can cause this

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